Re: Word 2000 fails to open

No! Normal.dot is in the folder defined in tools > options > file locations
user templates.
This is probably a hidden folder. Set Windows Explorer to display hidden
files.

--
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Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>


ME wrote:
Hi Jay sorry to be a Pain in the A but I can't find the file
Normal.dot.
I have the following: Program Files\Microsoft Office\Templates\1033\,
in the folder 1033 there are twelve files named *.dot (Contemporary
Fax.dot, Contemporary Letter.dot etc.) However, I can't find one
called Normal.dot. I've checked my son's computer and he doesn't
appear to have a Normal.dot file in his folder 1033. Am I looking in
the correct location?
Derek

"Jay Freedman" <jay.freedman@xxxxxxxxxxx> wrote in message
news:OEVOOImlHHA.492@xxxxxxxxxxxxxxxxxxxxxxx
Since the site is still down, here's the next step in the
troubleshooting procedure:

With Word closed down, use Windows Explorer to open the folder

%appdata%\Microsoft\Templates

Rename the file Normal.dot to OldNormal.dot. (Some people recommend
deleting the file, but just renaming it lets you save any
customizations it contains and move them to the new file you're
about to create.) Restart Word, without the /a switch. When it fails to
find
Normal.dot, it will create a new one from the defaults that are
internal in the program. If Word now starts without a problem, then
the old Normal.dot was damaged. You can use the Organizer (Tools >
Templates & Add-Ins > Organizer) to copy styles, toolbars, macros,
and AutoText from OldNormal.dot to Normal.dot, and then delete
OldNormal.dot. If rebuilding Normal.dot doesn't solve the problem, then
shut down
Word, remove the new Normal.dot, and rename OldNormal.dot as
Normal.dot. The next step is to find and remove all add-ins, then
restore them one at a time until (we hope) you find the one that
causes the problem. For the method of locating various kinds of
add-ins, see
http://office.microsoft.com/en-us/assistance/HA011514521033.aspx.
(There's one more step beyond this, if the add-ins aren't the cause
-- post back if you need that.) --
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the
newsgroup so all may benefit.

Derek wrote:
Thank you Jay. The command "winword /a" allowed Word to run, so now
I will pursue the matter further.
Derek

"Jay Freedman" <jay.freedman@xxxxxxxxxxx> wrote in message
news:eNQCFMllHHA.4120@xxxxxxxxxxxxxxxxxxxxxxx
The problem is probably related to a damaged Normal.dot template
or a malfunctioning add-in. You can try to verify that by going to
Start menu > Run and entering the command

winword /a

If Word then runs (but without any of your customizations), then
the problem is in one of the three areas suppressed by the /a
switch: the Normal.dot template, add-ins, and certain settings in
the Windows registry.

For more information, see
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm. (Please
be patient. That site is not functioning at the moment, but should
be working again soon. Oh, the irony!)

--
Regards,
Jay Freedman
Microsoft Word MVP FAQ: http://word.mvps.org

Derek wrote:
Windows XP SP2, IE 7 with OE 6, Microsoft Works Suite 2000 with
Word 2000.
I have successfully used Word 2000 from the date of purchase until
the recent round of Microsoft's Security Updates (10 May 2007). In
fact I successfully produced a letter just prior to updating.
Since the updates Word begins to open (gets to the typing page)
and then closes with the option to send a defect report to MS.

I have used System Restore to return to a date just prior to the
Security Updates; No change in the defect symptoms.
I have un-installed and re-installed Word; No change in the defect
symptoms.
Can anyone help me out of this predicament?

Derek


.

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