Word 2000 Launched from ACT! 2005

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From: sstaylor (sstaylor_at_discussions.microsoft.com)
Date: 01/27/05 

Date: Thu, 27 Jan 2005 09:35:05 -0800

Greetings,

We have just upgraded to the newest version of ACT!, from Best Software.
Part of the functionality of ACT! is to allow for the use of Microsoft Word
(Word 2000, which is included in Office Premier, with the latest upgrades
from the Office website) as your preferred word processor. You are able to
launch Word from with ACT!, generate documents, and then print, email, etc.

In our work, we have a printer that has two paper trays, one for plain paper
and one for letterhead. When we open and attempt to print a document in
Word, through ACT!, we are unable to use File/Print/Printer Properties to
change paper sources (tray 1 vs. tray 2). ACT! technical support is claiming
that when a session of Word is launched from another application,
functionality, in general, is limited, and specifically this function is
limited. They also claim that, as this is a limitation of Word, they have no
control over a fix.

So, my questions are;

1. When Word is launched in this fashion, is its' functionality limited?
2. If this is a limitation of Word, is it specific to Word 2000?
3. If it is not a limitation of Word at all, what can be done to "motivate"
Best Software to correct it?

All comments/suggestions/questions are welcome and appreciated.

Cordially,
Scott Taylor

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