Re: Printing problems to HP LJ4

From: Thomas Ferguson (tomf_at_mvps.org)
Date: 07/08/04 

Date: Thu, 8 Jul 2004 18:58:46 -0300

It would help to know more details about what you see as the printer prints.
e.g. Are there any error messages?

Also, the circumstances. e.g. Has this printer ever worked properly with
this computer with the present operating system and printer driver?

And, have there been any changes to the hardware attached to the computer?
Any new software installed including anti-virus packages, disk utilities?

Also details of the system. e.g. Is it on a network? Is the printer shared
or local?

And, what Windows version and which printer driver is being used. e.g.
driver from a CD that came with the printer, downloaded from HP's web site.

As an example, what you seem to be experiencing sometimes is seen with HP
printers if Windows 98 is updated to Windows XP.

Let us know.
Tom
MSMVP-DTS
PS The HP LJ4 is still an excellent printer.

Also,"Steve" <anonymous@discussions.microsoft.com> wrote in message
news:288e101c46501$6d1100a0$a601280a@phx.gbl...
> Printing to my HP LJ4 from MS Word 2002 SP3 produces
> garbage! Printing from command line and Notepad work
> fine! Printing from Excel works fine also! I will try
> reloading Word but I don't think it will help. I scanned
> my entire hard drive for viruses last night. Found one
> but the printing problem didn't go away. I recently
> replaced toner cartridge w/a new HP cartridge (not a re-
> filled one from another vendor). Don't have a clue why
> this could have caused my problem. Anybody else see
> anything similar to this???
> Caveat: The is a 10 year-old printer. Maybe it just broke!
> Thanks,
> Steve

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