Re: Print Preview & Printing cut off 1/2 the doc until margins change

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Date: Tue, 18 May 2004 15:07:52 -0500

I wish I could offer any hope. As far as I can tell, Microsoft insists it's
HP's problem, and HP says it's Microsoft's. I've been escalating this (with
MS) since September 2002, and what I've encountered is pretty much apathy
and buck passing. I think MS has a point, though. Although there have been a
*very* few scattered reports of similar problems with Lexmarks and other
brands, we have been unable to collect information on any such cases, which
is bound to leave MS with the conviction that it's an HP issue.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
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"Susie" <anonymous@discussions.microsoft.com> wrote in message
news:edad01c43d11$e1f56270$a001280a@phx.gbl...
> I note that the "margin fix" beta driver is limited to two
> families of printers... neither of which are a problem for
> me!  :(  We've had this problem for the last year and
> cannot find a fix!  I've replaced all drivers... rolled
> back to old drivers... continually look for new ones...
> all to no avail.  We're running Word 2002 on WinXP and
> printing to HP 4000 series printers.
>
> A real fix would be great!
>
> Thanks for any help you can provide!
>
> >-----Original Message-----
> >I got this response from Donna Isley (thanks!!!)
> >
> >
> >
> >By any chance are you using HP printers? There's a known
> >conflict between Word and HP and they're both so busy
> >pointing fingers at one another...it's not getting
> >fixed.  If it's an HP printer you may have better luck
> >using one of the beta drivers here:
> >http://www.hp.com/pond/ljbeta/index.html
> >
> >Others on the newsgroup have been successful!
> >>-----Original Message-----
> >>I have the same type of problem with one of my users and
> >>looking for the same answer.  Any idea's would be great.
> >>
> >>
> >>>-----Original Message-----
> >>>I have a user who has a sporadic problem.  When
> >printing
> >>>or print previewing random documents in Office XP, it
> >>>will only show/print 1/3 to 2/3 of the document.  So
> >far
> >>>the only fix is to go to page setup and adjust the
> >height
> >>>to 11.3" height, view the document (which views and
> >>>prints correctly), then re-adjust the height back to
> >11",
> >>>and the problem stays fixed.  For a while.  It doesn't
> >>>matter which document is used, it is totally random.
> >She
> >>>shuts down her machine each day, and does not keep a
> >lot
> >>>of apps open concurrently.
> >>>
> >>>Any ideas on a permanent fix?
> >>>.
> >>>
> >>.
> >>
> >.
> >

• Previous message: Suzanne S. Barnhill: "Re: First column not printing (Word 2002)"
• In reply to: Susie: "Print Preview & Printing cut off 1/2 the doc until margins change"
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