Re: Paper size error - Word 2002/Windows NT

Custom is supposed to allow user sizes to be set, but only if the driver
will allow it. Lots of drivers are very reluctant to use custom sizes. Some
others allow you to define custom sizes. The easiest solution, as suggested
by Terry, is to use a large *standard* paper size and restrict the area
accessible to the document text with margins.

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Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org
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Abay wrote:
I have the latest driver .. I thought the "custom" option was for
changing to non standard sizes, but will change the margins and see
if that works to-morrow .. thanks v much for your reply, much
appreciated.
Abay

"Terry Farrell" <terryfarrell@xxxxxxx> wrote in message
news:F7906C9D-CCA2-439A-89F9-B1121289195A@xxxxxxxxxxxxxxxx
There are several possibilities here: first make sure that you have
the latest printer driver from HP and delete and reinstall the
driver if a newer version is available. There is also a difference
between how paper sizes and how envelopes are handled by Word and
the printer. Word pulls it printing information from the printer
driver. Does the printer definitely support that size envelopes? My
guess is that it doesn't, so what you may have to do is to select
the nearest size envelope to the 5.7 x 9.5 and then adjust the
margins in Word to compensate. --
Terry Farrell - MS Word MVP

"Abay" <abcd@xxxxxxx> wrote in message
news:u6Dh5PhTHHA.1200@xxxxxxxxxxxxxxxxxxxxxxx
Hello ... I am pretty much a newbie and am trying to print envelopes
which are a non standard size.

My envelope is 5.7 x 9.5" .. I set it using the "Envelopes" option
from the pull down tools menu and use the "Custom Size" option to
change the envelope size. I keep getting a "Paper Size" error
telling me the size in the software (Word) disagrees with the size
of the paper in the printer tray .. not true! My printer is an HP
DeskJet 5740 and I have had no problems in other applications
using non standard paper. Any help would be much appreciated.

Abay


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