Re: Possible Virus ??

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

From: Graham Mayor (gmayor_at_DELETECAPSmvps.org)
Date: 11/04/04 

Date: Thu, 4 Nov 2004 17:54:46 -0000

Certainly disable the Norton AV office plug-in. It's a bug fest!
You need to uninstall the add-ins to eliminate them as sources of the
trouble.
Run detect and repair from the help menu and regardless of whether the
problems occur ar startup or not, work through the suggestions listed in
that link. 

-- 
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor -  Word MVP
My web site www.gmayor.com
Word MVP web site http://word.mvps.org
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Robert wrote:
> Thank you Graham Mayor for your kind response. My stand-alone machine
> running WindowsXP (Home) has no extra global templates beyond
> Normal.dot but I found two COM Add-ins: (1) MS Word East European
> Fonts Tool, and (2) Web Page Wizard.  The first of these was ticked
> (sorry, checked) but the second was not.
>
> I have unchecked both but Word still crashes. This can occur when I am
> typing a new doc or even when the machine is idling in Word. The time
> at which it occurs follows no particular pattern, but it never occurs
> at startup.
>
> I am minded to disable the Norton AntiVirus Office Plug-in and to
> update the Adobe Acrobat Reader since the second article to which you
> referred indicates possible implication.  But I will wait to receive
> your further thoughts before doing so.
>
> "Graham Mayor" wrote:
>
>> Check what add-ins you have loaded
>> http://word.mvps.org/FAQs/Customization/CheckIfAddinsInstalled.htm
>> and see - http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm
>>
>> --
>> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
>> Graham Mayor -  Word MVP
>>
>> My web site www.gmayor.com
>> Word MVP web site http://word.mvps.org
>> <>>< ><<> ><<> <>>< ><<> <>>< <>><<>
>>
>>
>>
>> Robert wrote:
>>> The last few times I have used Word 2002 my work has been
>>> interrupted
>>> by an error message which, when cancelled, shows that all my work is
>>> lost as Word has shut down.  The error message is:
>>>    MICROSOFT VISUAL C++ RUNTIME LIBRARY
>>>    Runtime Error!
>>>    Program C:\ ...\ WINWORD.EXE
>>>    abnormal program termination.
>>>
>>> I have run Norton Antivirus on the full computer but it found
>>> nothing.
>>> Can anyone tell me what is happening & how to put it right?

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