Re: Periodic Word Crash

From: Suzanne S. Barnhill (sbarnhill_at_mvps.org)
Date: 10/19/04 

Date: Mon, 18 Oct 2004 22:47:27 -0500

If you are getting a message about Normal.dot, then there's a good chance
that it is corrupt. But an intermittent problem is, as I'm sure you know,
the most difficult kind to troubleshoot. If you post back with the exact
error message you're getting and details about what you're doing when you
get it (typing, saving, printing, selecting a menu item [which one?],
closing, etc.), we may be better able to help you. 

-- 
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.
"PT" <xyz@xyz.com> wrote in message
news:e8OTIJXtEHA.2316@TK2MSFTNGP12.phx.gbl...
> This didn't really address my situation.  In my case Word opens normally
and
> runs normally for a while before the error message opens.  The error
message
> I described wasn't one of those in your referenced link.  Finally, the
crash
> only occurs very intermittently, perhaps every 20+ times i use Word.
>
> -- 
> PT
> "Suzanne S. Barnhill" <sbarnhill@mvps.org> wrote in message
> news:OjvU3VWtEHA.1400@TK2MSFTNGP11.phx.gbl...
> See http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm
>
> -- 
> Suzanne S. Barnhill
> Microsoft MVP (Word)
> Words into Type
> Fairhope, Alabama USA
> Word MVP FAQ site: http://word.mvps.org
> Email cannot be acknowledged; please post all follow-ups to the newsgroup
so
> all may benefit.
>
> "PT" <xyz@xyz.com> wrote in message
> news:uNpPY4UtEHA.2864@TK2MSFTNGP09.phx.gbl...
> > On my system, Word 2003, WinXP Home, every day or so, while working in
> Word,
> > I suddenly get this message:
> >
> > "Debug Error
> > Program c:\....\winword
> > Abnormal program termination
> > Press retry to debug"
> >
> > I press retry, and Word shuts down.  Sometimes when I restart Word, it
> opens
> > with a screen with some gibberish about normal.dot, and lets me retrieve
> the
> > file I was working on.  Sometimes it's lost.
> >
> > This happens often enough that it's really begun to annoy me.
> >
> > What's going on?
> >
> >
> > -- 
> > PT
> >
> >
>
>

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