Re: Problems Saving Printer Settings When Printing Envelopes

I didn't check the link before posting, but that us where HP puts its beta
drivers that attempt to cure the ***-ups in the release version.
The Print dialog doesn't show the page size. There is no reason for the user
to go digging into the printer settings from this dialog to change the page
size in order to print an envelope. If she accepts the defaults it should
work just as if she had pressed the Quick Print button.

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Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org
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Zoey wrote:
Graham,

I couldn't find any updates from your link for this printer (HP4300).
It does make sense though what you are saying, if the envelope#10 is
in the "Print Preview" and the "page setup" area of the document.
The user did try this though:

(1) She hit the "quick print" button without changing any printer
settings, and it worked.
(2) However, if she clicks the office button and pulls down the print
dialog box it still has the letter settings and has to be changed.

* So it appears there is some progress, but something flaky with the
office2007 program and the HP driver.

Thanks for making some sense to this.


"Graham Mayor" wrote:

The page setting in the driver properties should be irrelevant. The
document sets the page size.
What is printed should be reflected in print preview and you have
confirmed this to be the case. Check for yourself that what the user
claims is true. I always shudder when anyone mentions HP printer
drivers :( See if there's an update at
http://www.hp.com/pond/ljbeta/ )

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Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org
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Zoey wrote:
Graham,

Thanks for the reply and the very useful link. The printed page
size from within the document page layout is already set for
"Envelope#10". The same thing in "Print Preview", I see the
envelope#10 there as well. The problem is, when going into the
printer properties (This is an HPLaserjet4300 PCL6 driver) the
option for page size is always 8 1/2 x 11. For some reason this
will not save when changing the setting to Envelope#10. This is an
experienced user with mail-merge, so I believe her when she tells me
this worked in Word2003 (otherwise, I would be hearing from her all
day long) using the same print driver. I've googled this problem
and found other people having similar issues, but no real
resolution. As you mentioned, I would think if the envelope
setting is set in the page document properties, the printer
settings would reflect, but its not the case.

I'm at a loss.

"Graham Mayor" wrote:

It shouldn't make any difference what the printer properties say
the page size is. The printed page size is set from the document
page layout. Simply ensure that in the print dialog the zoom
setting 'pages per ***' is set at 1 page and that there is no
scaling set. What does print preview show? What happens when she
simply merges the envelope to printer (or new document)? What
happens if you use the #10 envelope template(s) that you can
download from my web site. See
http://www.gmayor.com/merge_labels_with_word_2007.htm which covers
merge issues in Word 2007

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Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>


Zoey wrote:
Hi All,

I have an end user we just upgraded to Office2007. She created a
mail-merge document. Each time she goes to print, she has to go
into the properties of the printer, and change the Paper Options
Size to Envelope#10. After she prints and then closes the
document, when she opens the document back up the printer
settings default back to Letter. This happens for new documents
as well as other documents she previously worked on. She had no
such issues with office2003. The envelope setting would always be
there so all she had to was click on the print and she was all
set.

Any thoughts?

Thanks,
Zoey


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