Re: Can't Connect Word Mail Merge to Mail Client

I was using the HTML format and I don't think that was the issue. I think
that since I was trying to use the files that I used last year under Office
2003 (with hard copy printed output) in Office 2007 the suite was working in
a 2003 emulation mode. I made a number of changes at once, so I'm not
positive, but I believe that when I saved files in 2007 mode and reloaded
them, things worked. I tried creating a simple 4 row test matrix using Excel
2007 and created a simple template in Word 2007 and they worked fine, that's
why I tried saving my older files in 2007 format and retrying things. The
older files did a printed mail merge just fine (as they did using 2003) and
that threw my off the problem. Documentation says that you must use all 2007
applications to to e-mail merge, but I didn't see a note that my files had to
be updated to 2007.

Thanks very much for your help.

Bob

"Peter Jamieson" wrote:

If you are trying to merge to email using HTML format, I suggest you try a
test merge using plain text format,
a. to see if that makes any difference (you will have to respond to the
security dialog boxes that appear when you use plain text fomat)
b. because at least one user has reported that doing a merge using plain
text resulted in a working merge to HTML scenario (although others have
reported serious problems with Word 2007 merge to HTML).

--
Peter Jamieson
http://tips.pjmsn.me.uk

"takalevy" <takalevy@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:1439B3D8-80E4-4AD8-96CC-EC0F1A4038A6@xxxxxxxxxxxxxxxx
I've created a mail merge file using Word 2007 and Excel 2007. It prints
great, but I cannot get it to send by e-mail. I'm sure problem is that I
have to define mail client and somehow attach it to Word. I have Office
2007
Pro Plus installed. I've configured Outlook 2007 to work as an IMAP
client
on GMAIL and it works perfectly and have set it up as default mail client.
I
also have Thunderbird 2.0 installed. When I go to Mailings >Finish &
Merge >
Send E- Mail Messages the 'Merge to E-mail screen comes up and I've set
the
To: Field to EMAIL which is the field in my data that contains e-mail
addresses, I've also set the Send Records to Current Record and clicked
ok.
The Merge to E-mail screen closes and nothing happens. I can't find
anything in the help screens to resolve problem. Any suggestions would be
appreciated.


.

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