Re: "officelifeboathang" --random Word 2007 crashes
- From: "Suzanne S. Barnhill" <sbarnhill@xxxxxxxx>
- Date: Fri, 10 Apr 2009 09:06:50 -0500
FWIW, are you allowing error reporting each time Word crashes? If there are enough faults in the given "bucket," eventually someone will be motivated to figure out what is causing the problem.
As for live tech support, I can see how you would be frustrated. Starting at http://support.microsoft.com/, I see no information whatsoever about how to get paid tech support other than as part of "Microsoft Services" (enterprise support contracts). If you are determined enough, however, you can eventually get to http://support.microsoft.com/default.aspx?pr=cntactms, which will refer you to http://support.microsoft.com/gp/assistsupport, from which you can select Office 2007 and get to http://support.microsoft.com/oas/default.aspx?Gprid=8753, where only you can say what SKU you have (and of course all this applies only if you bought the product retail; if it's OEM, you have to contact the vendor instead). Since this is the $49 support call, I suspect you've already made it that far.
--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
http://word.mvps.org
"George T" <GeorgeT@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:4E2DAB40-9774-46C9-ADBD-48B6DD34C016@xxxxxxxxxxxxxxxx
Most of what I found on on the "lifeboat" thing seemed to apply to Outlook
more than Excel but I guess event and error codes are proprietary pay-to-play
kinds of things with some software companies.
In any case, I am deeply frustrated by months of dealing with this nagging
problem. To make it worse, when I sit at the affected work stations and and
type it almost never locks up. I cannot even reproduce the error from
scratch.
It is not a printer because I replaced the printers.
It is not normal.dot because I have redone that many times. There are no
temp files backup folder because I clean it if there is anything there.
What I really need is a list of known Word crash causes and even a protocol
to induce a crash myself.
I would also like to know how support works. Sometimes Microsoft techs seem
to think it's free and covered and solve the problem over the phone.
Sometimes it's a demand for $500 up front. Once by web and email I paid $49
but got a refund the next day and an email saying that the assigned tech was
not the right guy and I should call another number. There are different
phone numbers, the email I sent was apparently "personal" instead of
"business"
I just want this over with. I surrender and will pay whatever fee Microsoft
demands to release the information and service that has been withheld. I
just don't know how to deliver the ransom and get the help. Does anybody
here know?
.
- References:
- "officelifeboathang" --random Word 2007 crashes
- From: George T
- Re: "officelifeboathang" --random Word 2007 crashes
- From: Suzanne S. Barnhill
- Re: "officelifeboathang" --random Word 2007 crashes
- From: George T
- "officelifeboathang" --random Word 2007 crashes
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