RE: Word open slowly while 3party plugin is installed
- From: Ralf <Ralf@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Mon, 2 Feb 2009 07:41:02 -0800
Thanks for your answer!
The problem exists if at least one 3party plugin is installed.
It still exists independet of the Adobe PDFMaker-Plugin.
We knew about the Adobe PDF-Maker-Plugin in case of using word templates
with embedded macros.
The behavior I've described in my post occurs just when opening a word
document with the Windows Explorer (double click or context-menu 'open'). If
you open a word document with the OpenFile-dialog in Word the SMB-network
traffic does not occur.
"Stefan Blom" wrote:
I have no information about network traffic, but note that at least some.
versions of Adobe Acrobat cause other issues with Word; see
http://www.gmayor.com/lose_that_adobe_acrobat_toolbar.htm.
--
Stefan Blom
Microsoft Word MVP
"Ralf" wrote:
Hello,
since a half a year we found following interesting problem with word 2003
while opening a word document on a fileserver and have no solution.
Prerequisits:
- native Windows XP SP2 installation and all security patches
- Office 2003 Professional SP3 and all security patches
- any 3party Word-Plugin; We've tested it with
- PDFMaker-Plugin (Adobe), VIS-Compact-Plugin (PDV) and the International
Character Toolbar-Plugin (Mircosoft)
- We've tested it with a Windows Server 2003 Standard based fileserver and a
NetApp FAS based Fileserver.
Now following SMB network traffic behaviour will occur "only" if you open a
Word-document by the Windows Explorer interface -> e.g. by double click or
"open" by the context menu:
4480 16:23:15.707217 10.96.101.45 10.87.34.199 SMB Trans2 Request,
QUERY_PATH_INFO, Query File Basic Info, Path:
\Software\_Progs\Windows\Installation
4483 16:23:15.721372 10.87.34.199 10.96.101.45 SMB Trans2 Response,
QUERY_PATH_INFO
4484 16:23:15.721485 10.96.101.45 10.87.34.199 SMB Trans2 Request,
QUERY_PATH_INFO, Query File Basic Info, Path:
\Software\_Progs\Windows\Installation
4485 16:23:15.735547 10.87.34.199 10.96.101.45 SMB Trans2 Response,
QUERY_PATH_INFO
(this is an excerpt by Wireshark -
sequencno,time,source,destination,smb-request)
Depending on which plugin is installed you'll have the same SMB-request in
this manner 30 to 250 times in average. We measerud also values of hundrets
of the same SMB request. After then a document will be opened. This behavior
cause a lot of unnessessary network traffic and an opening process can take
several minutes! (max measured value is about 25min)
We have about 1000 employees, ~800 people work over LAN and about ~200 work
over WAN on different locations.
Does anybody have seen this strange behavior too or similar experience?
Thanks for anticipation!
--
Ralf Linhard
IT-Professional
www.lgl.bayern.de
- Follow-Ups:
- Re: Word open slowly while 3party plugin is installed
- From: Stefan Blom
- Re: Word open slowly while 3party plugin is installed
- References:
- RE: Word open slowly while 3party plugin is installed
- From: Stefan Blom
- RE: Word open slowly while 3party plugin is installed
- Prev by Date: Adding the word "Page" next to the page # in a Table of Contents
- Next by Date: Re: stop a template from opening as a blank document
- Previous by thread: RE: Word open slowly while 3party plugin is installed
- Next by thread: Re: Word open slowly while 3party plugin is installed
- Index(es):
Relevant Pages
|
Loading
