Re: I wish Normal.dot would mind its own business


-- Hi Again Tony

I need the first part of the path to find the registry. I've been there
before, but it's been a long time. When I'm in there I will be very careful
to do exactly what you suggest and nothing else, of course.

Thanks, Don


"Tony Jollans" wrote:

It sounds like things really are messed up :-(

It looks like a single error in the extra instance of Word, created by
AutoSave. The second error is a consequence of the first, and the third
looks like an error in the AutoSave's error-handling logic (just a guess).
as an aside, it depends a little on how messages are issued but it is
normally possible to copy them simply by pressing Ctrl+C.

I think you need to make sure you have a properly functioning Word before
trying to use AutoSave. Your (latest) error may have been caused by deleting
Normal.dot but I doubt it. More likely you have a problem with your Word
Data key in the registry. If you are comfortable with the registry, try
renaming or deleting the HKCU\Software\Microsoft\Office\10.0\Word\Data key -
Word will create a new one when it starts (although, again, you will find
some settings have been reinitialised).

If this doesn't make things better then it may be that AutoSave needs to
run at some level of compatibility, although it appeared to work for me and
you have been using it successfully prior to this issue so that, too seems
unlikely.

Reinstalling Word is unlikely to help (as you have found out); reinstalling
Vista may help (depending how you do it) but is rather extreme unless you
are geared up for it; it should be possible to find a less drastic
resolution.

--
Enjoy,
Tony

"Don" <Don@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:35B79855-95C8-4F21-A3C9-A3B5A3CCB38B@xxxxxxxxxxxxxxxx
I went to the template folder, as suggested, but when I clicked on
Properties, the read only file was already unchecked. I then deleted the
Normal.dot (and backup and another one—i.e. all of them.) But when I
opened
a previous word file, it made no difference.

I kept fooling around and discovered that if I opened a brand new Word
page, then the problem didn’t happen and my auto save worked fine. That
is,
it worked fine for a few minutes, then I got a “Runtime Error” (Microsoft
Visual C++ Runtime ibrary… ) which reads: Program: C:\Program
Files\Microsoft
Office\Office 10\WINWORD.EXE abnormal program termination.

I had a second runtime notice for MS Word Backup which reads “ Run time
error 429 Active X component can’t create object.

When I saved the page again, I got another Run Time error 97 which reads
“Cannot Call Friend Function on object which is not a member of the
defining
class.

When I tried to close the page … well, it took me through a sequence
asking
if I wanted to change the template. Since the page was drawn from a new
template, I said no all the way through to page closure.

I reopened the page that I saved with the new template and the problem
started again.

(As an aside . . . It would make things so much easier for
trouble-shooting
if one could copy the error warnings and other notices. Perhaps the
Microsoft developers might keep this in mind for the next version of
Windows.
)


Although this auto-save software was working fine before I had my word
crash, it appears no longer to be compatible with my particular Word 2002.
This is probably due to some corruption somewhere in my computer, and I’m
not
about to reinstall Vista to eliminate it.

Maybe there are other templates I could try. I don’t know…

Anyway, Tony, I think you’ve done far more to try to help me out than I
could expect, and I thank you again for your help.

Now I think I’ve just about come to the end of the road, and I’m ready to
give up remove my auto save software, unless someone has another bright
idea
I could try.


--



"Tony Jollans" wrote:

Can you change its attributes?

Normal.dot, on Vista, should be in
C:\Users\Don\Appdate\Roaming\Microsoft\Templates (assuming Don is your
UserName - if not, change Don to your user name)).

Right Click on Normal.dot and choose Properties. Towards the bottom of
the
dialogue there is a check box for Read only - uncheck it. I hope, then,
you
can save it. Alternatively you could rename (or delete) the file - but
you
might then lose settings saved in it.

--
Enjoy,
Tony

"Don" <Don@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:A4FDD7D7-C239-479F-911A-DBF89E16F372@xxxxxxxxxxxxxxxx
Hi Again Tony:

I tried it, but it won't let me save the Normal.dot. It says it's a
"read
only" file.

Frustrating business, this.

Cheers, Don.
--


"Don" wrote:

Hi Tony:

Yes, that's the product I'm using. I'll follow up on your suggestion
and
we'll see what happens. Thanks for going to all this trouble. Much
appreciated.

Don.
--



"Tony Jollans" wrote:

Hi Don,

I found a product called AutoSave Software from SobolSoft and I
can't
see
exactly how it does its stuff but it runs as a separate application
and
starts an independent instance of Word to do the save. This separate
instance is finding indication of an earlier problem and refusing to
overwrite Normal.dot - hence the prompts you are seeing.

I haven't so far been able to reproduce the error but I think that
...

... if you reply "Yes", you do want to save Normal.dot, - and
overwrite the
existing one in your Templates directory - you should clear the
condition.

I can see a couple of problems with this software but if it meets
your
need,
I suppose it is harmless.

--
Enjoy,
Tony

"Don" <Don@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:09317A19-4AAE-4B12-98F6-823B98D91DAE@xxxxxxxxxxxxxxxx
I went careful fhrough all the procedures contained in the link and
I
deleted
all the temp files as instructed, but my problem persists.
Perhaps
it
would
help if I write down exactly what happens. Each time my Auto Save
software
functions (once a minute) I get a “bong” and an extra window is
created on
my
desktop. This window will give rise to two others, so I have
three
windows
to close for each minute of work with the backup on, as follows:

1. A small window that says:

This file is in use by another application or user
(C:Users\My Name\...\Normal.dot)

I click okay and it’s followed by

2. a “Save As” page, the pertinent details of which are:

Save in: Templates

Name: Normal.dot

Save as type: Document Template (*.dot)

3. I close that item without saving it and I get a dark page.
When
I
close
that the dark page, I get: a Microsoft Word “Notice” that reads.

“Changes have been made that affect the global template,
Normal.dot.
Do
you
wish to save these changes. I click on “no” and that one
disappears.

*These items accumulate at the rate of one a minute when I have my
Auto
Save
on. Please don’t suggest I simply keep the Auto Save off. I need
it
and
it
worked perfectly well before the word crash. The problem pretty
well
has
to
be related to an unwanted change in my word program. (I’ve
reinstalled my
word 2002 several times and the problem persists.)

Perhaps this will ring a bell with someone. I continue to welcome
any
suggestions.


--



"Don" wrote:

I use Word 2002 (from Works 6) on a newer computer with Vista.

I'm a writer and I use an excellent minute-by-minute Word backup
software
(to an external drive) called "Auto Save". (I need a
minute-by-minute
backup
because I'm very old and there's a lot of dust in my brain.)
Anyway,
everything worked fine until the other day when I started hearing
a
"bong"
once every minute (each time my beloved Auto Save did its thing).
I
looked
around and found that, along with each "bong", an unrelated "Save
As"
page
had been generated itself at the rate of one every minute. (It
can
take
hours to close them all at the end of a work session.) On this
extra
(useless) page, up there in "Save in" rectangle, is the word
"Templates"
and,
in the big pane, it says normal.dot. When you close this thing
off,
another
box appears saying "This file is in use by another
application/user
etc.
and
gives the file path.

I've uninstalled word and reinstalled it twice, but it makes no
difference.

There's more, but by now someone out there should be able to tell
me
what
is
going on, and what possible steps I might take in order to
assassinate
this
normal.dot thug and get back to a normal life.

Thanks in advance for any help anyone can provide.







.

Relevant Pages

  • Re: I wish Normal.dot would mind its own business
    ... reinstalling it, the darn thing started to work again, perfectly. ... then the problem didn’t happen and my auto save worked fine. ... template, I said no all the way through to page closure. ... This window will give rise to two others, ...
    (microsoft.public.word.docmanagement)
  • Re: I wish Normal.dot would mind its own business
    ... then I'll get rid of my auto save software and look for something else. ... Normal.dot (and backup and another one—i.e. ... template, I said no all the way through to page closure. ... This window will give rise to two others, ...
    (microsoft.public.word.docmanagement)
  • Re: I wish Normal.dot would mind its own business
    ... Normal.dot (and backup and another one—i.e. ... then the problem didn’t happen and my auto save worked fine. ... template, I said no all the way through to page closure. ... This window will give rise to two others, ...
    (microsoft.public.word.docmanagement)
  • Re: I wish Normal.dot would mind its own business
    ... existing one in your Templates directory - you should clear the condition. ... Each time my Auto Save ... This window will give rise to two others, ... I'm a writer and I use an excellent minute-by-minute Word backup software ...
    (microsoft.public.word.docmanagement)
  • Re: I wish Normal.dot would mind its own business
    ... existing one in your Templates directory - you should clear the condition. ... Each time my Auto Save ... This window will give rise to two others, ... I'm a writer and I use an excellent minute-by-minute Word backup software ...
    (microsoft.public.word.docmanagement)
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