Re: Word closing down

This is certainly a puzzle and I am fast running out of ideas. :( The fact
that it works in Safe mode suggests there is nothing wrong with the core
program. The problem is attributable to some external influence. All the
usual suspects have been suggested. Apart from re-installing the printer
driver, I cannot think of anything else that would fix it.

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Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org
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Bruce wrote:
No Acrobat. The addins: Scansoft Omnipage was present. I deleted
that. It made no difference. All the other addins appear to be from
Microsoft: Active: Person name. Inactive: CustomXML data,Financial
Symbol, Headers, footers,Hidden text, Measurement converter, Time. I
emptied the Template folder (including the subfolders Document Themes
and Original Templates) and restarted Word. I then tried to save a
test document and Word immediately closed down.

"Graham Mayor" wrote:

Create a temporary folder eg C:\Temp and move everything out of
AppData/Roaming/Microsoft/Templates into that Temporary folder.
Word Options > Add Ins will indicate what addins you have loading.
It seems likely that one of them is incompatible and causing
problems. Do you by any chance have a version of Acrobat installed
that is not at least version
8.1.2?

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Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>


Bruce wrote:
As a postscript to my last reply, when I renamed normal.dotm, it did
not reappear after reopening Word and the program still crashed, so
I changed the .old back to .dotm. The only normal templates in the
folder after reopening following renaming were normal.dot,
normal11.dot and normalemail.dotm (and, of course, normal.old). I'm
in AppData/Roaming/Microsoft/Templates, I hope the right folder.

"Graham Mayor" wrote:

The only thing you have to bear in mind for the registry changes is
that Word 2007 is Word 12.0. Substitute 12.0 in the registry paths
where described for the earlier versions i.e. rename (to oldData)
or delete the Data key -
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data
with Word and Outlook closed.

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Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>


Bruce wrote:
I think it must have been normal.dotm that the MS expert must have
renamed but I will do it again. By opening without templates, I
meant running winword.exe /a, as suggested in the advice sheet.
That didn't help but running word in safe mode by holding down
CTRL certainly seemed to stop a crash which was occurring in
normal mode, though I have not yet had time (I am rather busy
today) to try all the procedures which previously caused crashes.
This gives me encouragement. I can at any rate perhaps
permanently run Word in safe mode.

I will try fixing the registry, though the sheet does not give
instructions for Office 2007, only older versions, but I assume it
is easily adaptable.

Sorry to be so ignorant but how do I identify the add ons I might
delete?

"Graham Mayor" wrote:

Normal.dot and especially normal11.dot are not involved (unless
loaded as add-ins). The default template for Word 2007 is called
normal.dotm and it is this one that needs to be renamed.

If by "opened word without templates" you mean you still have the
same problem when Word is opened in its safe mode (hold the CTRL
key whilst starting - and confirm your intention at the prompt)
then the problems may run deeper than those suggested fixes are
capable of fixing.

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<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>


Bruce wrote:
First, let me thank you for the helpful advice. Second, I wasn't
giving up on the other suggestions, I was just intending to work
slowly through them and with my level of expertise, I thought it
would take some time. I therefore did not want to leave
acknowledgement of your advice for several days. Renaming the
normal template was done by one of the MS boys a few days ago
(amongst many other things). I have a normal11.dot as well as a
normal.dot and tried removing the former temporarily without
effect. I also opened word without templates as suggested in the
article without benefit. I shall try and venture into the
registry and hope to report back if I may.

"Graham Mayor" wrote:

Reinstalling Office won't make any difference whatsoever, and
reformatting your hard drive is simply overkill. Renaming your
normal template, removing any add-ins, renaming the Settings
sub key of the Word data key in the registry and even updating
the printer driver will be more likley to effect a cure and are
covered in the links posted.

It is no good just trying a few of the suggestions and then
giving up because they haven't worked. You have to run through
all of them until you find which is the issue - and if Word
crashes along the way, start again with
http://www.gmayor.com/what_to_do_when_word_crashes.htm

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<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>


Bruce wrote:
I have tried some of the suggestions in these links and so far
they have not helped though it will take me a while to work
through all of them. One of the MS second echelon help team
has taken control of my computer and made a lot of changes
including changing normat.dot because of a problem with
inserting addresses from Outlook which I was eventually told
was a bug which MS might issue a patch for in time. Since the
intervention by the MS team, things with Word seem to have got
worse. It has been suggested that I reformat my hard disk
which I dread but would reinstalling Office help, even though
diagnostics says there is nothing wrong? Would there be a
problem with re-registration?

"Graham Mayor" wrote:

See http://www.gmayor.com/what_to_do_when_word_crashes.htm
then
http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm
especially with respect to the normal template and add-ins.

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com
Word MVP web site http://word.mvps.org
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>


Bruce wrote:
Since I installed Office Professional 2007 in January, I
have had increasing problems with Word shutting down when I
try and save a document. To begin with, I thought it was
with personal templates I had imported from Office XP but
now it often closes down when I try and save almost
anything, particularly with 'save as'. Microsoft Office
Diagnostics shows no problem. I have set options to save as
Word 2007 and Word 93-2007 documents to no avail. Saving a
document as a template also seems impossible. What can be
causing the problem?


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