Re: WORD '07 BUG: COMPATIBILITY MODE FOR NEW DOCUMENTS

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It is perfectly reasonable to be concerned about compatibility - to which there are many aspects - but I don't understand why you want to buy 20k new licences, and train 20,000 users, in order not to use the new facilities.

All that Compatibility Mode does is suppress some elements of the UI which provide new features which cannot be stored in the old format. It does not suppress all 2007 features in the UI and doesn't, AFAIK, suppress any in VBA. Your users will see it and need to understand what it is and what effects it has, and that must be part of the training you give them. I cannot imagine for a moment that imposing it would in any way reduce the amount of support they will need, or benefit them, or you, in any way. As it doesn't seem possible - and I see the same as you report - the question is, of course, moot.

--
Enjoy,
Tony

"funnybroad" <funnybroad@xxxxxxxxxxx> wrote in message news:1F04B5A1-125B-4D90-8C8C-19D6C4E0634D@xxxxxxxxxxxxxxxx
Not want compatibility for 20k users? How many companies do you know of who
can roll Office 2007 out to that many users that quickly to not have to be
concerned about compatibility?

If you know of any, please let me know so that I can learn how they do it
without bringing its I.T. support staff to its knees.

"Tony Jollans" wrote:

A couple of points to ponder ...

Firstly I have to wonder, if you're rolling this out to 20K users, why you
want compatibility. How many users will you have who remain on an earlier
version?

Secondly, I think you need to be aware that, even in compatibility mode,
your users will still see compatibility prompts in some circumstances and
may also see other effects of constantly saving down-level. They may need
more training to work this way than they would to use the product in
'normal' mode and I think their experience of using the product will be less
enjoyable, and may be more confusing, in compatibility mode.

--
Enjoy,
Tony

"funnybroad" <funnybroad@xxxxxxxxxxx> wrote in message
news:FC9C4559-4BEC-46EC-BAD2-6D02A1F81B34@xxxxxxxxxxxxxxxx
> Thanks for your response, and you're right... for one person, > especially
> an
> experienced user, it's minor
>
> But multiply it by the 20,000+ not-so-experienced users we have to roll
> this
> out to. Then it's not so minor.
>
> The users will have to be trained that 1) getting into compatibility > mode
> for new docs in Word is different than Excel and PowerPoint (source of
> confusion) 2) they need to immediately save a new document in Word > before
> editing it (awkward) -or- try to remember what features are not 100%
> feature
> refresh (there's a long list) -or- try to explain the gruesome details > of
> handling the compatibility prompts when they do finally save the > document.
>
> Call me crazy, but I think user experience for our users is important, > and
> a
> lot of confusion can be avoided if Microsoft could just make their
> software
> behave like it's described in their resource kit.
>
> The benefit I'm hoping for is this: EVIDENCE. Unless I can > demonstrate
> to
> our Microsoft TAM that this issue is a problem with the software, and > not
> with something we're doing wrong with our installation of it, they > will
> charge us money to open a "ticket".
>
> So I try to gather information from various sources (including > discussion
> groups) as 'evidence'.
>
> Thanks again Tony, I appreciate it!
>
> "Tony Jollans" wrote:
>
>> As I've said elsewhere, Compatibility mode isn't really very useful >> and
>> most
>> people think there are more important issues in need of attention in >> Word
>> 2007. At best, your problem is a very minor one and, although I can't
>> speak
>> for Microsoft, I doubt you will get what you consider a satisfactory
>> resolution even if you pay for it; I would think that the best you >> could
>> expect would be a change to the web page so that it tells you what you
>> already know.
>>
>> What benefit were you hoping to get out of this?
>>
>> -- >> Enjoy,
>> Tony
>>
>> "funnybroad" <funnybroad@xxxxxxxxxxx> wrote in message
>> news:F6B90C55-FC76-466F-A5B5-D0AFBEBC8636@xxxxxxxxxxxxxxxx
>> > PUHLEEZE get someone within Microsoft to acknowledge the problem and
>> > either
>> > give me a solution, or a timeframe when I can expect one.
>> >
>> > "Dian D. Chapman, MVP" wrote:
>> >
>> >> PHULEEZE don't post the same question to multiple groups!
>> >>
>> >>
>> >>
>> >> Dian D. Chapman
>> >> Technical Consultant, Microsoft MVP
>> >> MOS Certified Instructor, Editor/TechTrax Ezine
>> >> https://mvp.support.microsoft.com/profile/Dian.Chapman
>> >>
>> >> Free PC Tutorials: http://www.mousetrax.com/techtrax
>> >> Free Word Tricks eBook: http://www.mousetrax.com/books.html
>> >> Optimize your business docs: http://www.mousetrax.com/consulting
>> >> Learn VBA the easy way: http://www.mousetrax.com/techcourses.html
>> >>
>> >>
>> >>
>> >> On Sat, 7 Jul 2007 13:32:02 -0700, funnybroad >> >> <funnybroad@xxxxxxxxxxx>
>> >> wrote:
>> >>
>> >> >According to the O2k7 Resource kit (specific page link below), if >> >> >you
>> >> >set
>> >> >your default save format to the 97-2003 formats, when you create a
>> >> >new
>> >> >document in Word, it should automatically open the blank document >> >> >in
>> >> >[Compatibility Mode]. I've tried two completely different
>> >> >installations
>> >> >(one
>> >> >at work with one set of media, and another at home with a >> >> >different
>> >> >set
>> >> >of
>> >> >media), and this isn't the case. I have to first save the new >> >> >blank
>> >> >document
>> >> >before [Compatibility Mode] kicks-in.
>> >> >
>> >> >Excel and PowerPoint behave as described in the res. kit. New
>> >> >workbooks
>> >> >and
>> >> >presentations open up automatically in compatibility mode if >> >> >you've
>> >> >set
>> >> >the
>> >> >default format to the 97-2003 formats.
>> >> >
>> >> >Link to page in Resource Kit:
>> >> >http://technet2.microsoft.com/Office/en-us/library/2f7456c2-67e6-4948-9e76-81fce661210e1033.mspx?pf=true
>> >>
>> >>
>>
>>



.

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