Re: Word disappears
- From: "Poprivet" <poprivet@xxxxxxxxxxxxxxxxxxx>
- Date: Tue, 24 Apr 2007 18:42:21 -0400
Art wrote:
I've got a user here that has been having a weird problem. She'll
usually have Word open all day -- it will be sitting there on her
task bar where it belongs. Sometimes, even when she's not working on
it, it will disappear. It will no longer be on the taskbar. Then,
when she re-opens word it begins with document 2.
She called me over today just after it disappeared. I ran the task
manager and sure enough Word was there as a process. I ended it and
then when she restarted it, it opened with document 1.
Does this sound familiar to anyone? We just recently gave her a new
machine, nothing really unusual on it. She's running Office 2003.
I'd appreciate any advice.
If she doesn't send e-mail with Word, does it still happen? Try to pin down
a specific event that causes it to happen by keeping track of what she does
just before the problem happens. It shouldn't be too hard to reproduce.
Has the machine been Restarted recently? If not, do so.
What changed or was installed just before that started to happen?
Try:
-- locate and delete normal.dot. If you have any macros, etc. stored in
it, those will be lost too.
-- Restart Word. That will recreate normal.dot from defaults.
-- Check for the problem.
No luck?
Try a Repair Install: Start the office (or Word) installer and choose to
Recopy Files; I forget the wording it's using. It might be "Repair Word" or
similar too.
That will recopy all of the critical files to the hard drive.
Check to see if all the SP's are installed (Help, About). IIRC it should
be at SP3.
HTH
Pop`
.
- Prev by Date: Re: combining multiple Word files into a single Word document
- Next by Date: SOLVED
- Previous by thread: Re: combining multiple Word files into a single Word document
- Next by thread: Re: Word disappears
- Index(es):
Relevant Pages
|
