Re: Open Dialog Box - Folders Won't Open

See "Problems in Windows Explorer or the Windows shell after you install
security update MS06-015"
http://support.microsoft.com/?kbid=918165

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Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
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"Santara" <Santara@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:251E250D-0D8D-4BCA-AC44-D1079230DE2F@xxxxxxxxxxxxxxxx
When I try to open a file in Word 2003, I can see the OPEN dialog
box, but when I try to open the folder that contains the document, the
program freezes up.

I cannot open a folder by any method. I can't double click, or right
click,
or click the Open button. The whole program freezes and I have to use the
Task Pane to End the program.

I wonder if the root problem might be in the Windows program, since I
can't
use the Folder Pane in Windows Explorer either.

When I open Windows Explorer and try to use the Folder Pane on the left
side
of the screen, it shows the hourglass icon but never completes the task of
opening the list to show the available folders.

I can however use the right pane to open the folders.

Also, I find that I can't use the Address Line in Internet Explorer. I
get
the same type of freeze problem I experience in Word.

What do you suggest to fix this problem?

Things I have already done prior to sending this message are:
1) Ran complete Norton Virus Scan
2) Cleaned out un-necessary files (Temp files, Internet files, Recycle
Bin,
etc)
3) Defraged Hard Drive (Even though the system said I didn't need to)

Any help you can offer, I would appreciate.

Thank you!

Santara


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