Re: Word takes too long to shutdown

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

From: garfield-n-odie (garfieldnodie_at_discussions.microsoft.com)
Date: 02/23/05 

Date: Tue, 22 Feb 2005 19:23:33 -0800

You wrote: "I checked out all of the solutions in the document you
suggested. Nothing solved the problem." Now you write: "when I run word
with the /a switch, it loads instantly and closes instantly." But
starting Word with the /a switch is one of the solutions in the document
I suggested. Please explain.

You wrote: "I also have customizations added for exit, next/previous
window, close, close all." Now you write: "I have not added any
customizations." But these are mutually exclusive statements. Please
explain.

If Word runs properly when started with the /a switch, but not when
started normally, then the problem is in a template or add-in. If there
is more than one Windows user profile on on your computer, then there
could be more than one normal.dot file... make sure you renamed the one
that corresponds to the username you're using.

jackmgerm wrote:

> I've uninstalled RHD and deleted normal.dot. Word created a smaller
> normal.dot file but still starts slowly. I have not added any customizations.
> Still, word is slow to start and very slow to exit. when I run word with the
> /a switch, it loads instantly and closes instantly. the same result occurs
> when I load Word in safe mode. But normal load takes forever. I'm really
> getting frustrated. I hope you aren't running out of ideas. Thanks for your
> efforts so far.
>
> "garfield-n-odie" wrote:
>
>
>>If you temporarily move rhd.dot out of Word's startup folder, does Word
>>open and close faster? If you have version 1.0 of rhd.dot, you might
>>try the updated version 1.1 at
>>http://www.microsoft.com/downloads/details.aspx?FamilyID=144E54ED-D43E-42CA-BC7B-5446D34E5360&displaylang=en
>>.. Hmmm... you have a customization added for exit, and exit is too
>>slow... do you think they could be related?
>>
>>jackmgerm wrote:
>>
>>
>>>I have the RHD.dot add-on installed. This is the remove hidden data item
>>>provided by Microsoft. I also have customizations added for exit,
>>>next/previous window, close, close all. Does this provide you with any clues?
>>>Thanks for the help.
>>>
>>>"garfield-n-odie" wrote:
>>>
>>>
>>>
>>>>You can try reinstalling, but it doesn't usually fix anything. What
>>>>add-ins do you have installed? See
>>>>http://www.word.mvps.org/FAQs/Customization/CheckIfAddinsInstalled.htm .
>>>>
>>>>
>>>>jackmgerm wrote:
>>>>
>>>>
>>>>>OK, I found the normal.dot file and renamed it to .old. Word creadted a
>>>>>smaller replacement file, but the delay in loading and exiting is still
>>>>>there. If I uninstalled and then reinstalled, would that solve the problem?
>>>>>
>>>>>"garfield-n-odie" wrote:
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>>In Word, click on Tools | Options | File Locations, and note the folder
>>>>>>for User Templates. That is where the Normal.dot file will be located.
>>>>>>Normal.dot is a hidden file in Word 2002 and 2003.
>>>>>>
>>>>>>jackmgerm wrote:
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>>I checked out all of the solutions in the document you suggested. Nothing
>>>>>>>solved the problem. I did discovery something weird, though. I searched the
>>>>>>>hard drive several times. There is no normal.dot file to be found anywhere.
>>>>>>>
>>>>>>>Any ideas?
>>>>>>>
>>>>>>>"garfield-n-odie" wrote:
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>>See http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm .
>>>>>>>>
>>>>>>>>jackmgerm wrote:
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>>I am using Microsoft Word 2002. It takes almost 45 seconds for the program to
>>>>>>>>>load and almost half that time for the program to shutdown. This happens
>>>>>>>>>whether Word is the only program runing or several programs are in
>>>>>>>>>background. I have ample memory and other Microsoft programs work fine. I
>>>>>>>>>have scanned my system for virus and spyware infections and have a clean
>>>>>>>>>system. Word works fine once it is up and running. The lengthy startup and
>>>>>>>>>shutdown however are a hassle. This problem doesn't exist quite as bad on my
>>>>>>>>>laptop. I don't notice this proglem on the network computers in the office.
>>>>>>>>>Word has been on this computer for about one year. The problem exists for
>>>>>>>>>quite some time but not when first installed. Any ideas?
>>>>>>>>
>>>>>>>>
>>

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