Re: need help

From: Suzanne S. Barnhill (sbarnhill_at_mvps.org)
Date: 12/22/04

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Date: Tue, 21 Dec 2004 18:32:01 -0600

It isn't necessary to uninstall NAV; just disable its Office Plug-in.

-- 
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.
"Jolen98" <Jolen98@discussions.microsoft.com> wrote in message
news:A89B606F-2CA0-451C-B491-B9571B43216B@microsoft.com...
> actually i got rid of the norton anti virus and as soon as i did that i
could
> open ne doc thxs for all your help
> -Joleen
>
> "garfield-n-odie" wrote:
>
> > Okay, this error message usually means that the Office Plugin from
> > Symantec/Norton AntiVirus is conflicting with Word.  You say you have
> > McAfee Security Center.  I'm guessing that once upon a time some version
> > of Norton was installed on the computer, and it's possible that the
> > Norton Office Plugin is still registered in Windows even if you
> > uninstalled Norton.  Search for the OFFICEAV.DLL file on your system
> > (include hidden and system files/folders) and note the directory path
> > where it is located.  Close all open applications.  From Windows, click
> > on Start | Run.  In the Open dialog box, type the command (including
> > quotes):
> >
> > Regsvr32 -U "C:\<path>\OfficeAV.dll"
> >
> > Replace <path> with the directory path for your OfficeAV.dll file. Click
> > on OK.  You only have to run this command once (not every time you
> > restart your computer).  You should get the message:
> > "DllUnregisterServer in C:\<path>\OfficeAV.dll succeeded."  Does that
work?
> >
> >
> > Jolen98 wrote:
> >
> > > how i try to open it is i either double click in my docs or by going
to word
> > > and then go to open this is the message i get
> > > the file what ever file it is is not available
> > > then
> > > You may be encoutering this message because an anti-virus program is
not
> > > allowing the file to open. This can be caused by one of two
conditions.
> > > Either the anti-virus program needs to be updated (due to a
compability
> > > problem with this application) or there is a virus in the file but the
> > > anti-virus program cannot properly remove or process the virus it has
found.
> > > In either case, the file you are attempting to open should be treated
as
> > > infected until you have updated your anti-virus software to the latest
> > > updates available from the vendor. All major anti-virus software
> > > manufacturers have created updates to address known compatibility
problems
> > > with Office applications. They also usually provide a virus signature
file
> > > that is available for download from the Internet and must be updated
> > > regularly to properly scan for all known forms of viruses.
> > > If you are experiencing this problem on a computer where a new version
of
> > > anti-virus software was recently installed from a CD-ROM, it is
advised to
> > > connect to the Internet and download the latest updates available from
the
> > > vendor.
> > > If you are experiencing this problem on a computer where the latest
version
> > > of the software is installed, all signature files are up to date, and
the
> > > file will not open (but other files do) then it is very likely the
file is
> > > infected with a virus and the anti-virus program cannot remove the
infection.
> > > There is also the possibility the file is corrupt (damaged) and cannot
be
> > > properly handled by either the anti-virus software or the affected
Office
> > > application. In this case, it may be necessary to attempt recovery of
the
> > > file using the related recovery utilities that may be available with
the
> > > application (not all applications have file recovery or repair
capabilities).
> > > For more information about this issue, see the Microsoft Knowledge
Base
> > > article 835404.
> > > like i said earlier i already updatd the anti virus program
> > > help
> > > thxs
> > > -Joleen
> > >
> > > "garfield-n-odie" wrote:
> > >
> > >
> > >>What error message do you get when you try to open a Word document?
Are
> > >>you trying to open the document by clicking on File|Open in Word, or
by
> > >>double-clicking on a filename from My Computer or Windows Explorer, or
> > >>by clicking on an attachment in an email?
> > >>
> > >>Jolen98 wrote:
> > >>
> > >>
> > >>>i recently installd Office 2003 SBE and i installd the service pack
for it
> > >>>but word  doesnt let me open ne of my documents or my mom's docs
> > >>>i ave zonealarm i recently updatd that and i ave mcAfee security
center the
> > >>>newest version
> > >>>i dont know what to do
> > >>>need help fast
> > >>>ne help would be great
> > >>>thxs
> > >>>-Joleen
> > >>
> > >>
> >
> >

• Next message: Brandon: "Taking a form or template to be filled out in word then printed."
• Previous message: Suzanne S. Barnhill: "Re: Table of Content problem"
• In reply to: Jolen98: "Re: need help"
• Messages sorted by: [ date ] [ thread ]

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