Re: need help

From: Jolen98 (Jolen98_at_discussions.microsoft.com)
Date: 12/22/04 

Date: Tue, 21 Dec 2004 16:11:05 -0800

actually i got rid of the norton anti virus and as soon as i did that i could
open ne doc thxs for all your help
-Joleen

"garfield-n-odie" wrote:

> Okay, this error message usually means that the Office Plugin from
> Symantec/Norton AntiVirus is conflicting with Word. You say you have
> McAfee Security Center. I'm guessing that once upon a time some version
> of Norton was installed on the computer, and it's possible that the
> Norton Office Plugin is still registered in Windows even if you
> uninstalled Norton. Search for the OFFICEAV.DLL file on your system
> (include hidden and system files/folders) and note the directory path
> where it is located. Close all open applications. From Windows, click
> on Start | Run. In the Open dialog box, type the command (including
> quotes):
>
> Regsvr32 -U "C:\<path>\OfficeAV.dll"
>
> Replace <path> with the directory path for your OfficeAV.dll file. Click
> on OK. You only have to run this command once (not every time you
> restart your computer). You should get the message:
> "DllUnregisterServer in C:\<path>\OfficeAV.dll succeeded." Does that work?
>
>
> Jolen98 wrote:
>
> > how i try to open it is i either double click in my docs or by going to word
> > and then go to open this is the message i get
> > the file what ever file it is is not available
> > then
> > You may be encoutering this message because an anti-virus program is not
> > allowing the file to open. This can be caused by one of two conditions.
> > Either the anti-virus program needs to be updated (due to a compability
> > problem with this application) or there is a virus in the file but the
> > anti-virus program cannot properly remove or process the virus it has found.
> > In either case, the file you are attempting to open should be treated as
> > infected until you have updated your anti-virus software to the latest
> > updates available from the vendor. All major anti-virus software
> > manufacturers have created updates to address known compatibility problems
> > with Office applications. They also usually provide a virus signature file
> > that is available for download from the Internet and must be updated
> > regularly to properly scan for all known forms of viruses.
> > If you are experiencing this problem on a computer where a new version of
> > anti-virus software was recently installed from a CD-ROM, it is advised to
> > connect to the Internet and download the latest updates available from the
> > vendor.
> > If you are experiencing this problem on a computer where the latest version
> > of the software is installed, all signature files are up to date, and the
> > file will not open (but other files do) then it is very likely the file is
> > infected with a virus and the anti-virus program cannot remove the infection.
> > There is also the possibility the file is corrupt (damaged) and cannot be
> > properly handled by either the anti-virus software or the affected Office
> > application. In this case, it may be necessary to attempt recovery of the
> > file using the related recovery utilities that may be available with the
> > application (not all applications have file recovery or repair capabilities).
> > For more information about this issue, see the Microsoft Knowledge Base
> > article 835404.
> > like i said earlier i already updatd the anti virus program
> > help
> > thxs
> > -Joleen
> >
> > "garfield-n-odie" wrote:
> >
> >
> >>What error message do you get when you try to open a Word document? Are
> >>you trying to open the document by clicking on File|Open in Word, or by
> >>double-clicking on a filename from My Computer or Windows Explorer, or
> >>by clicking on an attachment in an email?
> >>
> >>Jolen98 wrote:
> >>
> >>
> >>>i recently installd Office 2003 SBE and i installd the service pack for it
> >>>but word doesnt let me open ne of my documents or my mom's docs
> >>>i ave zonealarm i recently updatd that and i ave mcAfee security center the
> >>>newest version
> >>>i dont know what to do
> >>>need help fast
> >>>ne help would be great
> >>>thxs
> >>>-Joleen
> >>
> >>
>
>

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