Re: need help
From: garfield-n-odie (garfieldnodie_at_discussions.microsoft.com)
Date: 12/17/04
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Date: Thu, 16 Dec 2004 19:17:50 -0800
Okay, this error message usually means that the Office Plugin from
Symantec/Norton AntiVirus is conflicting with Word. You say you have
McAfee Security Center. I'm guessing that once upon a time some version
of Norton was installed on the computer, and it's possible that the
Norton Office Plugin is still registered in Windows even if you
uninstalled Norton. Search for the OFFICEAV.DLL file on your system
(include hidden and system files/folders) and note the directory path
where it is located. Close all open applications. From Windows, click
on Start | Run. In the Open dialog box, type the command (including
quotes):
Regsvr32 -U "C:\<path>\OfficeAV.dll"
Replace <path> with the directory path for your OfficeAV.dll file. Click
on OK. You only have to run this command once (not every time you
restart your computer). You should get the message:
"DllUnregisterServer in C:\<path>\OfficeAV.dll succeeded." Does that work?
Jolen98 wrote:
> how i try to open it is i either double click in my docs or by going to word
> and then go to open this is the message i get
> the file what ever file it is is not available
> then
> You may be encoutering this message because an anti-virus program is not
> allowing the file to open. This can be caused by one of two conditions.
> Either the anti-virus program needs to be updated (due to a compability
> problem with this application) or there is a virus in the file but the
> anti-virus program cannot properly remove or process the virus it has found.
> In either case, the file you are attempting to open should be treated as
> infected until you have updated your anti-virus software to the latest
> updates available from the vendor. All major anti-virus software
> manufacturers have created updates to address known compatibility problems
> with Office applications. They also usually provide a virus signature file
> that is available for download from the Internet and must be updated
> regularly to properly scan for all known forms of viruses.
> If you are experiencing this problem on a computer where a new version of
> anti-virus software was recently installed from a CD-ROM, it is advised to
> connect to the Internet and download the latest updates available from the
> vendor.
> If you are experiencing this problem on a computer where the latest version
> of the software is installed, all signature files are up to date, and the
> file will not open (but other files do) then it is very likely the file is
> infected with a virus and the anti-virus program cannot remove the infection.
> There is also the possibility the file is corrupt (damaged) and cannot be
> properly handled by either the anti-virus software or the affected Office
> application. In this case, it may be necessary to attempt recovery of the
> file using the related recovery utilities that may be available with the
> application (not all applications have file recovery or repair capabilities).
> For more information about this issue, see the Microsoft Knowledge Base
> article 835404.
> like i said earlier i already updatd the anti virus program
> help
> thxs
> -Joleen
>
> "garfield-n-odie" wrote:
>
>
>>What error message do you get when you try to open a Word document? Are
>>you trying to open the document by clicking on File|Open in Word, or by
>>double-clicking on a filename from My Computer or Windows Explorer, or
>>by clicking on an attachment in an email?
>>
>>Jolen98 wrote:
>>
>>
>>>i recently installd Office 2003 SBE and i installd the service pack for it
>>>but word doesnt let me open ne of my documents or my mom's docs
>>>i ave zonealarm i recently updatd that and i ave mcAfee security center the
>>>newest version
>>>i dont know what to do
>>>need help fast
>>>ne help would be great
>>>thxs
>>>-Joleen
>>
>>
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