Re: WORD gone.
- From: "Graham Mayor" <gmayor@xxxxxxxxxxxxxxxxxx>
- Date: Fri, 2 May 2008 10:33:10 +0300
Did you try reinstalling/repairing Office *from the original Office CD*?
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Graham Mayor - Word MVP
My web site www.gmayor.com
Word MVP web site http://word.mvps.org
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Ben Stevenson wrote:
Nothing else seems to be wrong. I have no problems accessing my usual
websites and Outlook Express. It seems only the MS Office or WORD is
gone. I say that because I only use WORD of the Office suite.
When I click on My Documents or the specific Word folder in my Quick
Lauch, I see all the usual and my created folders and Word files. But
I cannot access them. When I try to access, the pop-up says trying to
install Word, and then says that Word is not present. I can also
access the My Music Folder which is in My Documents.
"Graham Mayor" <gmayor@xxxxxxxxxxxxxxxxxx> wrote in message
news:OjRN6J1qIHA.1164@xxxxxxxxxxxxxxxxxxxxxxx
It is impossible to tell at this distance what damage has been done
by the virus activity and the action of the AV software in
controlling that. If system files have been affected then it is
entirely possible that your office installation (or worse) is
corrupt. You say that the system is trying to install *Windows*? You need
to
search the *exact wording* of the error message and if necessary ask
about the problem in a Windows forum dedicated to your flavour of
the operating system. If the Office installation is corrupt, you
should reinstall it from the original installation CD.
If the damage is really bad, you may have no alternative but to save
your salvageable data and reinstall Windows and your applications.
If that becomes necessary, you should take the opportunity to
re-appraise your system security and habits to ensure that the
chances of such virus infection are minimised.
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Graham Mayor - Word MVP
My web site www.gmayor.com
Word MVP web site http://word.mvps.org
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Ben Stevenson wrote:
I would appreciate a reply from someone. I need help on how I can
access my WORD files again.
Thanks
"Ben Stevenson" <casiopie963@xxxxxxxxxxx> wrote in message
news:ex9yFLdqIHA.3568@xxxxxxxxxxxxxxxxxxxxxxx
Maybe it was the virus scan (Avast) yesterday that showed a virus
or two, and they were handled as directed. This is not uncommon.
It has happened before with no effects on the computer.
But today I could not access my XP Office Word files. The pop-ups
indicate that the system is trying to install windows. It cannot,
and then tells me to install Word.
Tried System Restore, but it doesn't work either. My system cannot
be restored. I need help.
TIA
.
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