Re: Cant Open File & Tools Menus!
- From: "Suzanne S. Barnhill" <sbarnhill@xxxxxxxx>
- Date: Mon, 8 Aug 2005 11:06:00 -0500
If Word works properly when you start it with the /a switch, then this
indicates a problem with (a) Normal.dot, (b) the Registry, or (c) an add-in
that loads at startup. For tips on dealing with all of these, see
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm
--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://word.mvps.org
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.
"S Sainsbury" <SSainsbury@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:90265642-BA01-49A3-9FC4-C5C2E55FB6CA@xxxxxxxxxxxxxxxx
> Thanks Doug, I actually found this post on the MVP site a few minutes
before
> I saw your message, I tried the reg keys but they failed to correct the
> problem.
>
> I found that by doing the "winword.exe /a" command this enabled the menus
to
> work but this did not fully solve the problem, as without using the /a
> command the problem still exists.
>
> As a work around for my user I have created a shortcut to Word with the /a
> command so that he can use word as normal, however I still need to find a
way
> to make a permanent fix so that I no longer have tho use the /a command.
>
> Thanks for your help.
>
> "Doug Robbins" wrote:
>
> > See the article "My menus and toolbars are missing and won't come back"
at:
> >
> > http://word.mvps.org/FAQs/AppErrors/MissingMenusEtc.htm
> >
> >
> > --
> > Hope this helps.
> >
> > Please reply to the newsgroup unless you wish to avail yourself of my
> > services on a paid consulting basis.
> >
> > Doug Robbins - Word MVP
> > "S Sainsbury" <SSainsbury@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> > news:43304E77-FA6B-4D59-83C9-B70056B4BA60@xxxxxxxxxxxxxxxx
> > > Any user with a new profile that opens Word for the first time is
unable
> > > to
> > > open the File or Tools menus, no dropdown menu appears, all other
menus
> > > work
> > > fine. Also these same menus work fine in Access, Excel etc, only Word
is
> > > affected.
> > >
> > > I have tried recreating their profiles but the problem continues. The
> > > problem happens on new office installs, old installs, installs with
the
> > > latest updates and those without updates.
> > >
> > > The problem surfaced a couple of months ago when new users started and
> > > since
> > > then I have found the problem arises with any user that has a new
profile
> > > created.
> > >
> > > With Citrix users I found that by deleting their profile and creating
a
> > > new
> > > one on another server,that worked. However the problem is now arising
on
> > > PC
> > > users that dont use Citrix and no matter how many times I create a new
> > > profile, the problem continues.
> > >
> > > PC's are all XP SP2 using Office XP and also have McAfee AV &
Anti-Spyware
> > > running, the AV was installed at around the time the issue started,
this
> > > is
> > > the only major change to our systems.
> > >
> > > On the Citrix side the servers are running W2K with Office XP
> > >
> > > Has anyone else had this problem? Any idea how I can correct this?
> > >
> >
> >
> >
.
- Follow-Ups:
- Re: Cant Open File & Tools Menus!
- From: S Sainsbury
- Re: Cant Open File & Tools Menus!
- References:
- Cant Open File & Tools Menus!
- From: S Sainsbury
- Re: Cant Open File & Tools Menus!
- From: Doug Robbins
- Re: Cant Open File & Tools Menus!
- From: S Sainsbury
- Cant Open File & Tools Menus!
- Prev by Date: Re: Cant Open File & Tools Menus!
- Next by Date: Re: Normal.dot Does Not Update on Exit
- Previous by thread: Re: Cant Open File & Tools Menus!
- Next by thread: Re: Cant Open File & Tools Menus!
- Index(es):
Relevant Pages
|
