Re: Cant Open File & Tools Menus!

See the article "My menus and toolbars are missing and won't come back" at:

http://word.mvps.org/FAQs/AppErrors/MissingMenusEtc.htm


--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP
"S Sainsbury" <SSainsbury@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:43304E77-FA6B-4D59-83C9-B70056B4BA60@xxxxxxxxxxxxxxxx
> Any user with a new profile that opens Word for the first time is unable
> to
> open the File or Tools menus, no dropdown menu appears, all other menus
> work
> fine. Also these same menus work fine in Access, Excel etc, only Word is
> affected.
>
> I have tried recreating their profiles but the problem continues. The
> problem happens on new office installs, old installs, installs with the
> latest updates and those without updates.
>
> The problem surfaced a couple of months ago when new users started and
> since
> then I have found the problem arises with any user that has a new profile
> created.
>
> With Citrix users I found that by deleting their profile and creating a
> new
> one on another server,that worked. However the problem is now arising on
> PC
> users that dont use Citrix and no matter how many times I create a new
> profile, the problem continues.
>
> PC's are all XP SP2 using Office XP and also have McAfee AV & Anti-Spyware
> running, the AV was installed at around the time the issue started, this
> is
> the only major change to our systems.
>
> On the Citrix side the servers are running W2K with Office XP
>
> Has anyone else had this problem? Any idea how I can correct this?
>


.

Relevant Pages

  • Re: Cant Open File & Tools Menus!
    ... Thanks Doug, I actually found this post on the MVP site a few minutes before ... I found that by doing the "winword.exe /a" command this enabled the menus to ... >> problem happens on new office installs, old installs, installs with the ... >> then I have found the problem arises with any user that has a new profile ...
    (microsoft.public.word.customization.menustoolbars)
  • Cant Open File & Tools Menus!
    ... Any user with a new profile that opens Word for the first time is unable to ... open the File or Tools menus, no dropdown menu appears, all other menus work ... problem happens on new office installs, old installs, installs with the ...
    (microsoft.public.word.customization.menustoolbars)
  • Re: Cant Open File & Tools Menus!
    ... Word MVP FAQ site: http://word.mvps.org ... >>> Any user with a new profile that opens Word for the first time is ... >>> open the File or Tools menus, no dropdown menu appears, all other ... >>> problem happens on new office installs, old installs, installs with ...
    (microsoft.public.word.customization.menustoolbars)
  • New account creation defaults
    ... I think it only handles menus. ... "You can use a mandatory profile for the users. ... >Oops, yeah, I meant Novell. ... >>>and authenticate against it for student logons. ...
    (microsoft.public.windowsxp.security_admin)
  • Re: experiences with an upgrade
    ... > installs. ... Deleting these made the menus much nicer. ... > closed-source driver still has problems after reboots. ... don't know about nvidia driver ...
    (Fedora)