This newsgroup app sucks!

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From: MS Dissatisfied Customer (anonymous_at_discussions.microsoft.com)
Date: 03/15/04 

Date: Mon, 15 Mar 2004 11:59:56 -0800

I feel your pain CAUSED BY MICROSOFT. I have actually
taken the time to call MS direct and ask them what the
deal is!!! What was the reply? "I don't know why they
won't offer the basic Newsgroup functionality that even
fly by night Newsgroup/Forums offer." Thier own
employees know CUSTOMER SERVICE is not Microsofts strong
point.

It is such a hassle searching for posts I have created
(even though I put in words in my post that should
automate this for me!) I can't even find posts/replies
sometimes...even after posting them 1-2 weeks ago!

There are hundreds of Newgroup /Forum Sites that offer
BASIC Functionality that MS doesn't.

Why can't microsoft AT LEAST PROVIDE SOMETHING EQUAL TO
other sites that allow users to view all their posts on
their site? (Obviously MS doesn't want to be better as
far as Customer Support goes)

Email notification of Newsgroup Replies to a post is very
basic functionality that any reputable site offers.

It's amazing...all this money MS makes and they can't
find the desire to help customers with something so
valuable as CUSTOMER SUPPORT! We know money isn't the
issue, so they obviously just DON'T CARE.

WHY DON'T YOU LISTEN TO YOUR CUSTOMERS MICROSOFT?

>-----Original Message-----
>You'd think Microsoft could come up with something
better
>than this for its newsgroups. It's so behind the times!
>
>At the very least it would be nice to have a feature
that
>emailed you when someone replied to your post.
>
>Maybe they should just consider buying some message
board
>software from a niche developer, since they obviously
>don't have a good enough product themselves.
>
>Maybe it would look embarrassing at first, but
>considering their reputation as a software behemoth, it
>might actually generate some favorable PR and mitigate
>their negative image.
>.
>

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