Re: Word 2007 hangs when trying to open or save a file

Any other thoughts? I have removed and reinstalled, moved temp locations,
deleted the data key, ran a repair (before reinstalling), I am at a total
loss on this one.

2007 Standard on a HP dc7800 dual core with 52G free space and no temp files
anywhere as of now...

"Terry Farrell" wrote:

This could be a partially corrupt Word Data Key. Run Regedit and navigate to
the key and delete it. Word will create a new key when it is next started.

Word DataKey

HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data

--
Terry Farrell - MSWord MVP

"rhhollin" <rhhollin@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:C2B18A30-F4D0-43A8-960A-8F61A7FD05FD@xxxxxxxxxxxxxxxx
I am running Vista and Office 2007 on a Dell XPS 410 computer. About 1 week
ago, I began experiencing computer freezes, which Microsoft suggested was
a
problem with the Intel Storage Manager software for my RAID drive. I
installed the Intel fix and it seems to have solved the problem of
crashes.
However, before I installed the fix I also began having issues with
Outlook
(could not read mail in reading pane), Word (PC froze after trying to
scroll
a document) and Adobe Photoshop Elements (errors out and will not run).
After
the fix, the Outlook problems were gone, the Adobe issue is the same, but
the
Word issue got worse. In Word, I can scroll a document with the Mouse
wheel,
but not with the scroll bar or arrows, at tleast it no longer locks up.
However, now I can not execute the Open or Save command - the system
immediately goes into a wait mode and stays there, a few seconds later the
system says the application is not responding at the top of the screen,
i.e.
I never get to the file dialogue box. Interestingly, I can open a file
from
the "recent document" list, but also can not open a Word document attached
to
an Outlook e-mail message ( the program does not hang, but just does not
open
the document).

Any suggestions on possible cause for this and solution would be
appreciated.

.

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