Re: Word opens slowly

If you're using Symantec/Norton AntiVirus, try disabling the Office Plugin that comes with it. See http://support.microsoft.com/?kbid=329820 "How to use Office programs with the Norton AntiVirus Office plug-in" for more information.

thegoad wrote:

After a (possibly accidental) save, Word takes up to 10 minutes to load. Another 5 minutes or so to open a Word file.
I am running Office XP Pro on Vista Home Basic.
I have scanned the computer - in Safe Mode - with anti-virus and three anti-spyware programs, with no results; with Office both installed, and uninstalled.
I have done three fresh install, scanning first, then defragging, then cleaning the registry before reinstalling Office. Nothing helped.
A search of Microsoft's Knowledge Base gave a possible answer: delete the normal.dot file , and some Registry entries. This did not help either.

When closing Word, it opens a small window saying that a "change has been made to the global template normal.dot. Do you want to save the change?"
- If I click "No" I can reopen Word quickly (but not files).
- If I click "Yes" Word starts taking 10 minutes to load again.
Go to the right file location, delete normal.dot file, and Word will open quickly, but changes such as margin settings won't stay registered.

I have tried renaming the normal.dot file, deleting it, and changing its saved location, all to no avail.

In vista, normal.dot is found at: 'username'\AppData\Roaming\Microsoft\templates and\or 'username'\AppData\Roaming\Microsoft\Word\Startup. Startup should be empty.


I have also gone through the following:

There are also 4 Registry keys that need to be deleted - for a thorough job:
1) HKEY_CURRENT_USER\software\microsoft\office\10.0 Delete the entire 10.0 entry.
2) HKEY_CLASSES_ROOT\word\10.0 Delete the entire 10.0 entry.
3) HKEY_USERS\ check all the entries for Software\Microsoft\Office\10.0 Delete the entire 10.0 entry.
4) HKEY_LOCAL_MACHINE\software\microsoft\office\10.0 Delete the entire 10.0 entry.

That thoroughly cleans the system for a complete re-install. But neither all of that with either a Repair, or uninstall & fresh install, helped.

Any newly saved normal.dot will slow the opening in a drastic manner again.

I'm beginning to think that this is a Vista (Home Basic) problem.

Has anyone else run into this, or can anyone offer some much needed assistance?

Thank you in advance!

.

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