Re: Inserting a comment crashes Word

Yes. The registry entries will be automatically recreated when you restart Word. Normal.dot is recreated as soon as you make a setting change that needs to be stored in normal.dot.

I would suggest a three-pronged attack here. Delete the Word DATA key (that's select DATA and press Delete), rename normal.dot as normal.bad and empty your temp folder again.

Then try Word again. Let us know what happens.

Terry

"Susan L" <SusanL@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:F32E912D-DFB2-4C97-9F76-446232674471@xxxxxxxxxxxxxxxx
I have found the data key files that Herb mentioned. There are four items in
that Registry folder: Default, Settings, Toolbars, ToolbarsWordMail. Which
should be deleted?

In the meantime since I last posted, my problem with Word has worsened.
Today I received information that Word had recovered Normal.dot. I didn't
save it for fear it was in bad shape.

Do registry keys regenerate themselves like Normal.dot? I don't want to
wreck my system by doing the wrong thing. Can someone give me additional
guidance?
--
susan


"Herb Tyson [MVP]" wrote:

If all that does not cause the crashes to stop, you might also delete the
Data key in the registry--corruption in the registry can cause otherwise
unexplained crashes. It's located here in the registry:


HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Word

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


"Terry Farrell" <terryfarrell@xxxxxxx> wrote in message
news:9DBEA70E-B96A-4434-A990-E1C09A13DFF6@xxxxxxxxxxxxxxxx
> It means that your document is fine. Starting Word in Safe Mode > bypasses
> all customisations, macros, registry settings, normal.dot and third > party
> add-ins. I suggest the following to see which sorts out the problem:
>
> rename normal.dot as normal.bad
> make sure that the printer driver is the latest and then delete and
> reinstall the printer
> empty the temp folder: with all applications closed, the temp folder
> should be empty - make it so
> finally check for third party add-in and macros and disable them all, > test
> and then enable them one at a time until you find the culprit
>
> See how to find add-ins
>
> http://www.word.mvps.org/FAQs/Customization/CheckIfAddinsInstalled.htm
>
> http://office.microsoft.com/en-us/assistance/HA011514521033.aspx
>
> -- > Terry
>
> "Susan L" <SusanL@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:68688EE5-C098-46B3-96FF-C6AECACDB582@xxxxxxxxxxxxxxxx
>> Am working with Word 2003, SP 3. I have auto updates turned on.
>>
>> Opening the document in Safe Mode seemed to solve the problem. I can
>> insert
>> and edit comments. So does this mean corruption still exists? I've >> spent
>> days
>> on reconstructing this document and do not have any more time to work >> on
>> it.
>> As a temporary measure, should I recommend that it only be worked on >> in
>> Safe
>> Mode?
>> -- >> susan
>>
>>
>> "Herb Tyson [MVP]" wrote:
>>
>>> If the problem is occurring only with that document, it suggests that
>>> corruption is still present.
>>>
>>> To be sure, however... if you start Word in Safe mode (hold down Ctrl
>>> key as
>>> Word is starting, and click Yes to starting in safe mode), open the
>>> problem
>>> document, and then insert comments, do crashes still occur?
>>>
>>> -- >>> Herb Tyson MS MVP
>>> Author of the Word 2007 Bible
>>> Blog: http://word2007bible.herbtyson.com
>>> Web: http://www.herbtyson.com
>>>
>>>
>>> "Susan L" <SusanL@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>>> news:7BCCF291-BE45-408C-BBA8-6251967716F7@xxxxxxxxxxxxxxxx
>>> >I am having trouble with Word crashing when I insert a comment. This >>> >is
>>> >a
>>> > document that was originally corrupted; I copied and pasted all
>>> > sections
>>> > (without last paragraph; re-inserted all graphics from fresh >>> > copies,
>>> > etc.
>>> > This problem with comments also existed - or rather emerged - when
>>> > working
>>> > with the previous document.
>>> >
>>> > I and inserted several comments, when all of a sudden, the problem
>>> > reappeared. Does this suggest that the document is still >>> > corrupted --
>>> > or
>>> > is
>>> > there another answer. Couldn't find any posts in the newsgroups.
>>> > -- >>> > susan
>>>
>>>
>



.

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