Re: Word 2000 won't start

Hey Guys!

Boy I must have really messed things up. I have tried uninstalling and
reinstalling my printer allowing the Plug and Play feature guide me through
the process.

I visited HP Support and ran their device and driver checker, which finished
unsucessfully I might add, before uninstalled and reinstalled the printer as
stated above.

I looked in the temp folders as you suggested. They are all empty even when
Word is open in Safe Mode. I did notice there are two copies of winword.doc
in the template folder for Microsoft Office and Word.

I had installed AVG as an Anti-Virus program, uninstalled it and installed
Windows Live One Care trial, which is my current Anti-Virus program.

I am still at a loss.

"Terry Farrell" wrote:

Don't worry about normal.dot, As Suzanne has said, Word won't create a
normal.dot from Word Safe Mode. Once you get Word running correctly again,
you will need to make a change that requires normal.dot to store your
change. Typical changes requiring normal.dot are the default font, paragraph
settings, page setup margins, etc.

Now we know that it isn't a normal.dot problem (an important step in
diagnosis) we need to find the culprit. It is highly unlikely that the
printer driver is incompatible with your older version of Word, but check
that the driver you have is the latest for your OS by going to HP Support.
Download any newer driver if needed then delete the printer and reinstall it
again. Test Word again to make sure it isn't corrupt.

If it still won't open (and I suspect it won't), it leaves third party
add-in or macros. Typical add-ins that cause problems would be AntiVirus,
scanners, fax utilities, PDF utilities, etc.

These are usually inserted into Word by placing templates in the Word
Startup folder which are loaded when Word is launched. You will again find
the location of your startup folder by running Word in Safe Mode and going
to Tools, Options. File Locations TAB. If you find templates in the folder,
disable them by changing the .dot extension to .bad. Then test to see if
Word starts again.

Note that with all these failures in Word, you will almost certainly have a
mass of abandoned temp files in the temp folder. With applications closed,
the temp folder should be empty, so delete all those files. See
http://www.gmayor.com/what_to_do_when_word_crashes.htm for help with this.

Terry

"win007nie" <win007nie@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:AA3FE19B-84C0-470D-80F5-78EDAE742EB9@xxxxxxxxxxxxxxxx
Terry:

I was getting error messages when I posted the last three posts. I am glad
the information arrived.

David

"Terry Farrell" wrote:

If Word starts in Safe Mode (winword /a), then there is nothing wrong
with
Word. Your problem is down to a bad third party add-in, a corrupt
normal.dot
or a corrupt printer driver. There is absolutely no need to copy across
normal.dot as Word does not need a normal.dot until it has to save a
preference/setting that you change when it creates it itself.

When in Word in Safe Mode, look at the File Locations TAB under Tools,
Options and click on User Templates which will show you the location of
your
normal.dot. You can then use Explorer to navigate to that location and
rename it normal.bad.

Terry

"win007nie" <win007nie@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:55E3DA48-B928-4E1E-A643-0E01831AF4C7@xxxxxxxxxxxxxxxx
Terry:

If you mean 'starting word in safe mode' as Run winword.exe /a it
opens.
the
printer driver is installed and is the windows default.

David

"Terry Farrell" wrote:

BTW, if this is a fresh install, normal.dot will not be created until
you
have made a change in Word that requires a normal.dot for saving the
change.

Have you installed a Printer driver and set it as the Windows Default?
What happened when you tried to start Word in Safe Mode?

Terry

"win007nie" <win007nie@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:5D67B4C4-DCCE-4406-982E-A6095EC15474@xxxxxxxxxxxxxxxx
Suzanne:

I tried everything suggested on the FAQ *** with no luck. At one
point I
had no normal.dot file on my machine even after uninstalling and
reinstalling
Office 2000. I then networked my old machine with Windows 2000
Professional
and Office 2000 Professional and copied the normal.dot file from it
to
the
machine that isn't working. I copied the normal.dot file into a user
file
but
still no luck. Is there a place I should copy the file so Office can
find
it?
Is this a registry problem? If I uninstall Office 2000, can I erase
the
Office folder from the registry to facillitate a clean install? I
appreciate
your help.

David

"Suzanne S. Barnhill" wrote:

See http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
http://word.mvps.org

"win007nie" <win007nie@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:5C9C8312-B960-461F-A296-7AC83E92B201@xxxxxxxxxxxxxxxx
Recently I was housekeeping on my machine. I have Windows XP and
Office
2000
Professional. I downloaded a critical update from Microsoft (.net
Framework
3.5) and removed a copy of Visual Studio 2008 PE. Word 2000 will
not
open,
I
get a application hang error (?). I have tried reinstalling
Office
2000
with
all of the appropriate service packs and no luck, Word still
won't
open. I
am
at wits end. Does anyone know how to remedy this?







.