Re: Word has stopped working.....


I'll admit that I have been bothered by Zone Alarm too and every year I say
to myself I am going to try something else next year. Then when the time
comes to renew I ask myself am I being foolish? Despite its intrusiveness the
darned thing has always kept me safe so I have always answered myself with
don't kick a winner out the door.


"Suzanne S. Barnhill" wrote:

Wow! Thanks for the feedback. I confess I got pretty fed up with the
intrusiveness of ZAP and switched to Kaspersky (for both virus protection
and firewall) when I got my new computer. It's been much more satisfactory.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

"C. Britton" <CBritton@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:C2F19B7D-FCF8-4AC9-84EC-8C17BD626A07@xxxxxxxxxxxxxxxx
Suzanne, thanks for your reply.

Yes the printer is on a network and yes it appeared that the drivers were
all installed, and it was set as the default printer.

I use the word "appeared" because the printer worked okay in some tests
but
just didn't want to cooperate with Word at all and only in a limited
fashion
with Excel and Outlook. This morning I downloaded a copy of Open Office
and
attempted to print a document from its word processor and got the same
result
I had with Word. That pretty much told me that the problem was with the
printer drivers somewhere. I removed all my HP software, downloaded the
current software package for the printer and tried to reinstall
everything.
The first time I did this the installation failed and the failure created
a
file that went to HP support. Being hardheaded I decided to try one more
time to install the software. As I did on the first try I turned off
Zone
Alarm Pro and proceeded, the installation went to a certain point where it
reboots and restarts the computer and finishes the installation. It
looked
like the thing was not going to finish again but I just happened to notice
that Zone Alarm had turned back on at reboot so I turned it off and lo and
behold the installation completed correctly.

I went into all that detail for the benefit of anyone else who should by
chance run into the same problem. It was unfortunate in my case that
neither
HP or Zone Alarm gave any visible indication that the installation was
being
affected by an outside source.

Thanks again for reading and responding.

Cecil

"Suzanne S. Barnhill" wrote:

AIUI, your printer is on a network. Do you have the driver for the
printer
installed locally and set as the Windows default?

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

"Cecil Britton" <CecilBritton@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:87B1AB78-EFD2-42D7-A803-0F19C819A8A3@xxxxxxxxxxxxxxxx
I just read a couple of other posts along the same lines as mine. I am
using
Office 2003 on a Vista Ultimate platform. I had the same setup on a
different hardware platform and had no problems whatsoever. I have
isolated
most of my Office problems to Word where I have seen the following:
1. If I simply try to open a .doc file it seems to take forever
(probably
10
to 15 seconds).
2. If I click on Print Preview everything seems to stop for a couple of
minutes or more until I finally get an error message saying something
like
"printer has not responded do you want to wait?" I click on No and
wait
for
a couple of minutes but the message does not go away so I click on its
exit
button. That causes the box to fade and finally close; then the
document
preview finally shows up. Now if I click on File\Print I get a print
dialogue box with nothing showing in the Printer Selection box. I
click
on
the scroll arrow in the box and I get a list of available printers, now
if
I
select my printer from the list everything hangs up and evnetually I
get
the
old "Word has stopped working, wait or force a stop" message.

3. I tried to print a message in Outlook and it operates differently.
When
I click on Print nothing happens so I open the Printer applet in
Control
Panel to see what is happening. I find the document being spooled so I
wait.
After 2 or 3 minutes of spooling the printer starts and prints the
document.
In Excel everything works perfectly when I attempt to print a
spread***.
I didn't try to print from Power Point or Access.

My printer is a HP J6140 that is networked via Ethernet cable. The
printer
works with all my other computers and I can run all its configuration
routines and print test pages. It also ran with Vista Ultimate on a
different platform from the one I am now using. I have uninstalled and
reinstalled it on the problem computer and it had no effect on the
problem.

Thinking I had a problem with Word I tried deleting a couple of its
registry
keys to see if those were the problem and they were not. I also
replaced
normal.dot, no help. I then checked for startup addons and none are
present.
I also checked for com addons and there are none.

I finally gave up and uninstalled Office via Control Panel. Then I ran
a
registry cleaner to collect any trash and I ran a cleanup utility to
get
rid
of system trash as well. I reinstalled Office and I am right back
where I
started.

I got a couple of surprises with the uninstall, first during uninstall
I
got
a message that the Office Process was running and should be shut down.
I
checked all my running processes and as I expected, the referenced
process
was not present and running so I ignored the message and proceeded with
uninstall. The second surprise was that the uninstall did not remove
my
Outlook profiles and settings. This may just be my lack of knowledge
because
I have never had to uninstall Office before.









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