Re: Word 2007 mouse won't work in document; crash on exit

Thanks Terry;
One less thing to worry about with the normal.dots
Mouse and Keyboard are HP wireless. One thing that was asked was if this is
happening to a lot of people with wireless mice.
There is also one add-in installed which I have been thinking about removing.
Classic menu 2003 from addintools.com which gives word 2007 a 2003 button
look.
I was also wondering if this program could be causing word data to get
corrupted when installing update.

"Terry Farrell" wrote:

Some of that information is badly flawed.

Word does not actually need a normal.dot. When normal.dot is deleted or
renamed, Word will start in its default install condition. Normal.dot is not
required or created until a change is made that needs to be saved to
normal.dot (such as default font, page setup, etc.). To suggest that Word
creates a new normal.dot when it cannot find one on opening is pure bunkum
and illustrates a lack of understanding of how Word operates.

It certainly has no relevance to your problems. The mouse mis-function is
usually the result of a bad add-in or a registry corruption. The crash on
exit is usually a bad add-in or the printer driver (and lately HP printer
drivers have been notorious for this bug).

Terry

"MarioGian" <MarioGian@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:B290810A-00A8-422B-ADCD-7E3DCEE4A49F@xxxxxxxxxxxxxxxx
Yes; I beleive Word was running when Windows applied update.
Word is always running for most of the day. It is what the PC is used for.
Funny thing is, Automatic Updates had been set to only notify and not
download or install updates unless user chose to, but somehow Windows
reset
itself to install automatic updates anyway.
Have seen same problem with XP, where even though is set to not download
or
install updates until user decides to do so, it resets itself and it
installs
and reboots PC anyway.
Even seen a lawsuit against Microsoft because of this autoupdate feature
taking over the PC and restarting PC and causing hours of lost work.
Even if Word wasn't running Outlook would be running all day just to
monitor
e-mail coming in.
The PC should not be a slave to what these Auto Updates do.
I have experienced it myself while having extensive work on my PC and
falling asleep late at night and Auto Update restarting my machine and
losing
all my work.
I am just wondering about what was shared by another user (below):

"If Word is asking you if you wish to load 'normal' then the chances are
that
you have a duplicate of the normal template in the Word of Office startup
folder - http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm.
will
show you how to locate those folders and provides a list of problem
solving
techniques..

If Word does not see a normal template in the user templates folder, it
will
attempt to create one when it starts. If you don't allow it to save that
template when you close Word, then the created template is deleted until
next time.

Ensure that you delete all unwanted temporary files with Word and Outlook
closed and preferably after a reboot.
http://www.gmayor.com/what_to_do_when_word_crashes.htm

You *may* need to update your mouse driver and you *may* need to update
your
printer driver as Word 2007 appears to have issues with some examples of
either."


"Terry Farrell" wrote:

The only suspected reason that I know of is have automatic updates set to
install whilst leaving Word running when away from the computer. But
having
never experienced the problem, I have been unable to diagnose it.

--
Terry Farrell - MSWord MVP

"MarioGian" <MarioGian@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:36B55073-94D6-4779-ACFD-B48318F78E6A@xxxxxxxxxxxxxxxx
Thanks for your reply Terry; however, I have deleted the Word Data Key
alreday 3 times. It always happens when I'm away from the office and I
am
rushed back to delete the Word Data Key as they get stuck in the middle
of
a
document.
I understand that the Word Data Key can become corrupt due to an
automatic
update or something else, but why has it happened already 3 times in
that
last two months?
I read somewhere else that I may need to update my mouse driver as
Office
2007 has issues with some Mouse Drivers and Printer Drivers.
So far all I seen as a solution is deleting the Word Data key, but
having
to
do it over and over again is just not acceptable.
Is there any chance it could be my mouse? Windows Vista has alreday
supplied
updates to the mouse and the display driver several times.
Do you think I should just change the mouse? I don't see how that would
affect Word 2007 but after 3 times of having the same problem, I am
looking
for a permanent solution.
I also tried uninstalling and reisntalling Office 2007 but it
reinstalled
with all the same settings it had before, almost as if left all kinds
of
traces behind so it was a waste of time.

"Terry Farrell" wrote:

Were all Office apps closed at the time? try a reboot and then run
Regedit.
If you are using Vista, make sure you run it in Admin mode.

Terry

"Kathi Mc" <Irishredhead100@xxxxxxx> wrote in message
news:3B6B57EC-43A4-46F6-B986-1B8400CD75DA@xxxxxxxxxxxxxxxx
I can't seem to get it to delete. When I follow the staps and get to
delete
the HKEY_CURRENT_USER\Software\Microsoft\Office\version
number\Word\Data
the
delete button is unhighlighted. ANy suggestions?? I am goin gcrazy!
--
Kathi
Irishredhead1969@xxxxxxxxx


"Terry Farrell" wrote:

Delete the Word DataKey as it sounds as though it has corrupted.

HKEY_CURRENT_USER\Software\Microsoft\Office\version
number\Word\Data

--
Terry Farrell - MSWord MVP

"FredC" <FredC@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:23166D5C-A48E-4577-BBC8-8BE3FFECD40B@xxxxxxxxxxxxxxxx
During the night, a Windows update was applied. Today, Word 2007
will
not
work properly. One odd behavior: the mouse will not work within
the
document
(i.e., it cannot highlight text or move to a place in a
document),
but
it
works in the menus. Also, Word crashes on exit. The first time it
restarts,
then it stops working and the program must be closed. Any ideas?






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