Re: Cannot open Word Docs

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I still think it is a printer driver problem. There must be a COMPATIBLE LOCALLY INSTALLED printer driver for Word to work.

Terry

"Terry S" <TerryS@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:3BC27511-83A1-4C26-994B-0FA35BCECC4E@xxxxxxxxxxxxxxxx
Actually, our IT guy did the install. The printer is a very old HP Laset Jet.
I use several other network printers - a large Cannon Copy center and a new
Richo color copier/printer/scanner - Those I just add through the add printer
in windows. I have installed other apps such as Adobe Standard 8 and Nero 8,
but this problem predates my purchase of those. I was having trouble with
Word before I found out that most of my apps would not work with Vista.
"Terry Farrell" wrote:

If this happens after a fresh install, it would leave me to believe either
there isn't a locally installed, compatible printer driver set as Windows
default or the graphics driver is incompatible. Office 2007 works fine in
Vista or XPP, so if this didn't work after a fresh/clean install, there's
something else incompatible. Did you just install the OS, Office and the
printer driver or have you installed other apps or utilities?

Terry

"Terry S" <TerryS@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:8D0832ED-8C42-4638-B716-9D510CF9F425@xxxxxxxxxxxxxxxx
>A fresh install is what we tried last month when we couldn't open any
>office
> application files at all. Clearly, it is better now as they eventually > do
> open, but my fear is that it will get to that condition again. I > believe
> reverting to XP and Office 2003 will be the only solution. Thanks > anyway.
>
> "Terry Farrell" wrote:
>
>> Are you using Office 2007? Are you saving your attachments to the >> local
>> HDD
>> before trying to open them?
>>
>> Terry
>>
>> "James" <James@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> news:B315A12C-EC72-43F8-8A6B-F82E4CE80605@xxxxxxxxxxxxxxxx
>> >I am having the exact same problem. It is worse when opening Outlook
>> >attached
>> > Word files. None of the suggestions in this thread helped.
>> > -- >> > James
>> >
>> >
>> > "Terry Farrell" wrote:
>> >
>> >> I am baffled by this. Previous experience says this is usually a >> >> third
>> >> party
>> >> add-in, but that was eliminated because it happens in Safe Mode.
>> >>
>> >> My final suggestion is to wipe the PC and start a fresh install. >> >> I'm
>> >> sorry
>> >> that I cannot help find the problem.
>> >>
>> >> Terry
>> >>
>> >> "Terry S" <TerryS@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> >> news:E2EF82CB-45E8-46AD-96F9-C4BE983F1B78@xxxxxxxxxxxxxxxx
>> >> > Tried it and though it mifght be working until the 3rd doc I >> >> > tried
>> >> > to
>> >> > open -
>> >> > same result - "Windows has stopped working - Can't find the >> >> > file."
>> >> >
>> >> > "Terry Farrell" wrote:
>> >> >
>> >> >> What happens if you log in as a different user (one of those >> >> >> that
>> >> >> are
>> >> >> working fine) and test. The problem is so illogical I am >> >> >> thinking
>> >> >> that
>> >> >> this
>> >> >> is a corrupt user profile.
>> >> >>
>> >> >> Terry
>> >> >>
>> >> >> "Terry S" <TerryS@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> >> >> news:E2B23CF9-69C8-4898-9E7F-5955C5998890@xxxxxxxxxxxxxxxx
>> >> >> > The Network drive is mapped exactly the same as the other 14
>> >> >> > computers
>> >> >> > in
>> >> >> > the
>> >> >> > office that all have Vista & Office 2007. It is not just word
>> >> >> > docs
>> >> >> > that
>> >> >> > are
>> >> >> > on the network, but whever they are saved - even a clean blank
>> >> >> > document
>> >> >> > form
>> >> >> > the Office template. My computer is the only one that does >> >> >> > this.
>> >> >> >
>> >> >> > File Locations are this:
>> >> >> > Documents C:\UJsers\tjs\Documents
>> >> >> > Clipart pictures
>> >> >> > User templates C:\... \Roaming\Microsoft\Templates
>> >> >> > Workgroup templates
>> >> >> > AutoRecover files C:\... \Roaming\Microfoft\Word
>> >> >> > Tools C:\... \Microsoft\Office\Office12
>> >> >> > Startup C:\...Microsoft\Word\STARTUP
>> >> >> >
>> >> >> > Terry Farrell" wrote:
>> >> >> >
>> >> >> >> So the File Open dialog is not opening for you to select
>> >> >> >> documents.
>> >> >> >> It
>> >> >> >> sounds like you have bad (old) drive mapping set up. Open
>> >> >> >> Windows
>> >> >> >> Explorer
>> >> >> >> and check for mapped drives: delete any that don't work any
>> >> >> >> more.
>> >> >> >> Open
>> >> >> >> Word
>> >> >> >> and go to Word Options, Advanced, File Location and check >> >> >> >> that
>> >> >> >> they
>> >> >> >> are
>> >> >> >> also
>> >> >> >> correct and valid locations.
>> >> >> >>
>> >> >> >> Terry
>> >> >> >>
>> >> >> >> "Terry S" <TerryS@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> >> >> >> news:CAB45B87-8275-480D-8462-14EC93F87371@xxxxxxxxxxxxxxxx
>> >> >> >> >I guess I misunderstood - usually when I click on Opne, I >> >> >> >> >get a
>> >> >> >> >search
>> >> >> >> >window
>> >> >> >> > - but did not - YES I am able to open recent docs and a >> >> >> >> > blank
>> >> >> >> > one
>> >> >> >> > when
>> >> >> >> > in
>> >> >> >> > the
>> >> >> >> > Safe Mode.
>> >> >> >> > I have a local printer and driver
>> >> >> >> >
>> >> >> >> > "Terry Farrell" wrote:
>> >> >> >> >
>> >> >> >> >> Please clarify 'nothing happens'. Do you mean that the >> >> >> >> >> File,
>> >> >> >> >> Open
>> >> >> >> >> dialog
>> >> >> >> >> doesn't open or do you mean that when you select a >> >> >> >> >> document
>> >> >> >> >> and
>> >> >> >> >> press
>> >> >> >> >> Open,
>> >> >> >> >> nothing happens?
>> >> >> >> >>
>> >> >> >> >> Can you open a document from the MRU list under the Office
>> >> >> >> >> button?
>> >> >> >> >>
>> >> >> >> >> At the moment, it sounds as though you have an >> >> >> >> >> incompatible
>> >> >> >> >> third
>> >> >> >> >> party
>> >> >> >> >> add-in that is killing Word. But you may also have a very >> >> >> >> >> bad
>> >> >> >> >> network
>> >> >> >> >> printer. Do you have a locally connected printer with a
>> >> >> >> >> locally
>> >> >> >> >> installed
>> >> >> >> >> printer driver set as Windows Default?
>> >> >> >> >>
>> >> >> >> >> Terry
>> >> >> >> >>
>> >> >> >> >> "Terry S" <TerryS@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in >> >> >> >> >> message
>> >> >> >> >> news:686D3BF4-57F5-44E7-8394-FAA1B3AE48D5@xxxxxxxxxxxxxxxx
>> >> >> >> >> > Started in Safe Mode and followed your instructions. It
>> >> >> >> >> > opened
>> >> >> >> >> > immediately
>> >> >> >> >> > to
>> >> >> >> >> > a blank Document 1. When I went to the Office Button, >> >> >> >> >> > Open
>> >> >> >> >> > folder,
>> >> >> >> >> > nothing
>> >> >> >> >> > happened at all. Tried several times. Tried closing the
>> >> >> >> >> > blank
>> >> >> >> >> > document
>> >> >> >> >> > and
>> >> >> >> >> > then going to the Open folder - again - nothing.
>> >> >> >> >> > Terry S
>> >> >> >> >> >
>> >> >> >> >> > "Terry Farrell" wrote:
>> >> >> >> >> >
>> >> >> >> >> >> Please test in Safe Mode and let us know what happens.
>> >> >> >> >> >>
>> >> >> >> >> >> From Start, Run, type in
>> >> >> >> >> >>
>> >> >> >> >> >> winword /a
>> >> >> >> >> >>
>> >> >> >> >> >> and press enter. Word now starts in its default install
>> >> >> >> >> >> mode
>> >> >> >> >> >> bypassing
>> >> >> >> >> >> all
>> >> >> >> >> >> add-ins, macros, templates and customisations. Did it >> >> >> >> >> >> open
>> >> >> >> >> >> quickly?
>> >> >> >> >> >> Are
>> >> >> >> >> >> you
>> >> >> >> >> >> able to open files using File, Open quickly without any
>> >> >> >> >> >> 'network/path'
>> >> >> >> >> >> errors?
>> >> >> >> >> >>
>> >> >> >> >> >> -- >> >> >> >> >> >> Terry Farrell - MSWord MVP
>> >> >> >> >> >>
>> >> >> >> >> >> "Terry S" <TerryS@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
>> >> >> >> >> >> message
>> >> >> >> >> >> news:78643746-FBF4-47B3-B65A-279F04089C78@xxxxxxxxxxxxxxxx
>> >> >> >> >> >> >I cannot open any word document Office 2007) - either
>> >> >> >> >> >> >old,
>> >> >> >> >> >> >just
>> >> >> >> >> >> >saved
>> >> >> >> >> >> >or
>> >> >> >> >> >> > blank whithout at least 3 attempts and many times >> >> >> >> >> >> > more
>> >> >> >> >> >> > than
>> >> >> >> >> >> > 10
>> >> >> >> >> >> > trys.
>> >> >> >> >> >> > It
>> >> >> >> >> >> > always says Windows has stopped working - looking for >> >> >> >> >> >> > a
>> >> >> >> >> >> > solution
>> >> >> >> >> >> > (never
>> >> >> >> >> >> > has
>> >> >> >> >> >> > it found any).... then it says can't find the file, >> >> >> >> >> >> > try
>> >> >> >> >> >> > typing
>> >> >> >> >> >> > the
>> >> >> >> >> >> > path
>> >> >> >> >> >> > correctly - although I am only clicking on a file, >> >> >> >> >> >> > not
>> >> >> >> >> >> > typing
>> >> >> >> >> >> > an
>> >> >> >> >> >> > address.
>> >> >> >> >> >> > I
>> >> >> >> >> >> > have reinstalled several times and even set up a new
>> >> >> >> >> >> > profile
>> >> >> >> >> >> > with
>> >> >> >> >> >> > no
>> >> >> >> >> >> > change.
>> >> >> >> >> >> > Does anyone have any suggestions, please - it is >> >> >> >> >> >> > getting
>> >> >> >> >> >> > worse
>> >> >> >> >> >> > eevery
>> >> >> >> >> >> > week.
>> >> >> >> >> >>
>> >> >> >> >>
>> >> >> >>
>> >> >>
>> >> >>
>> >>
>>


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