Re: word 2007 app crash
- From: "Rev. Michael L. Burns" <wwvagnu@xxxxxxxxxxx>
- Date: Tue, 6 May 2008 21:39:50 -0500
I have a similar problem and also use an HP Printer (an all-in-one unit). However, I had no problems what-so-ever with Word 2007 and the printer until after upgrading my systems from XP Professional to Vista Ultimate. Now I can close open, edit, save and close any document created prior to the upgrade ok, but if I try to close Word I get the error described.
Interestingly if I create a new document, enter some text, save it, close it and then close Word, it closes Word without the error. Launching Word and reopening the newly created document and making changes, closing it and closing Word causes no problems. However, if I move that same file to another computer and edit it and save/close and then exit Word it gives the error again.
All three systems use the same printer as default, one directly connected and the other two through the network just as they were under XP. Like I said earlier, I had not problems at all with Word 2007 and the HP printer until I upgraded to Vista.
Michael
"Terry Farrell" <terryfarrell@xxxxxxx> wrote in message news:5F609573-4ECE-4ACE-9C22-21F6BBDE27C9@xxxxxxxxxxxxxxxx
It's the HP Printer driver. Please go to the HP support site and report this error. Demand a fix for this bug. It has been bugging Word 2007 users for over a year and still HP has not fixed the error..
"tod" <tod@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:AB1162A8-F921-4276-8D3C-F3CF55BEB892@xxxxxxxxxxxxxxxxThis below failure report occurs when I close word 2007 std edition without
first closing the word doc or docx that is open. It occurs whether Word 2007
is setup to compatability mode or not. It occurs whether word is set to save
in .docx or save in .doc Not all old documents cause the event. I have
been unable to find a pattern of types of existing files that cause the event
but a high high majority of files cause it and this includes files I
regularly use from the last one to five years from various versions of word
and from various operating systems of XP and vista.
details: two versions of the crash report are copied below to you as one
version casues word to reopen and one version casues word to close.
problem sequence. one or more doc or docx are open in word. I ask the docs
to close individually. all will close with no messages or alarms until last
doc is closed. the last one is requested to close by using the word main
window X. at that time the word main page closes from desktop, then
"microsoft windows" message appears that says MS Office Word has stopped
working. "Windows can check online for a solution to the problem and try to
recover your infomration and restart." problem details are what are copied
below. APPCRASH is listed as problem event name for the restarts and offcie
12 crash is listed for the word must close event.
After my input of either choice "restart program" or Check online for a
solution and restart program", the command is accepted and crash message
window closes then a message appears that says word cannot open the file ~
WRS{97c34DCD-A350-4083-A740-2BDE4F438CA0}.tmp same message goes on to say "if
file is stored on computer there may be a problem with hardware. try saving
the file in another location and opening it there." file name seems to
change also as here's another file listed on another crash I just did
~WRS(10563FCB-90CD-4618-819A-0510E899F9B7}.tmp
the input request is "ok?" only.
upon hitting ok, all messages disappear, new message appears that says word
is trying to save my infomormation and check for solution. after a few
seconds this closes and new message says word is restarting for one type of
crash. word restarts with blank doc 1 and event is finished.
The second event says word is closing upon searching for "online solution"
and that is what happens.
finally note that closing any number of documents that are open in either
.doc or .docx and then closing word with separate command will not ever cause
a crash.
I apologize for entering this issue on someone elses thread.
_word reopening issue__________________________________
Problem signature:
Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version: 12.0.6211.1000
Application Timestamp: 46d4a7df
Fault Module Name: hpz3r4v2.dll
Fault Module Version: 61.63.249.0
Fault Module Timestamp: 45c2d639
Exception Code: c0000005
Exception Offset: 00046078
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033
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_________________________________
word closing issue:
Application Version: 12.0.6211.1000
Application Timestamp: 46d4a7df
Fault Module Name: hpz3r4v2.dll
Fault Module Version: 61.63.249.0
Fault Module Timestamp: 45c2d639
Exception Code: c0000005
Exception Offset: 00046078
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033
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