Re: word 2007 app crash
- From: ags <ags@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Wed, 23 Apr 2008 15:25:02 -0700
I have been having the same problem the last couple of days ever since I
installed a new Photosmart C4380 printer. I was at a loss for what to do
until I stumbled on this discussion. I sent an email support request to HP
insisting that they issue a patch; we will see.
Thanks!
"Terry Farrell" wrote:
Tod.
They are pathetic! This is the first time I've heard them as having said
they won't be updating the driver.
So the solution presented of not setting the HP printer as the default but
to use another driver - only selecting the HP when you need to print to it
is the work around. If you do this for a long complex document, after
switching to the offending driver, check the document layout hasn't changed
too much before printing though as Word relies on printer drivers for laying
out documents and every printer driver gives slightly different results.
Terry
"tod" <tod@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:A690133E-890C-41D5-9071-CE2600B97A65@xxxxxxxxxxxxxxxx
After some time with HP technical chat today, we simply set the HP
printers
in my laptop to not be the "default" printer by setting up a fake non-HP
printer as default. Key being fake printer. No more crashes so far in
word
and printing on normal printer HP 7960 and Laser jet 4000 works normally
through using the pull down printer menues. Hp said they will not be
updating the HP drivers to resolve this issue. They did not give reason
why.
footnote: I ahve now set default to the office image writer printer and
still no problems have reoccurred.
regards for the help!
"Terry Farrell" wrote:
It's the HP Printer driver. Please go to the HP support site and report
this
error. Demand a fix for this bug. It has been bugging Word 2007 users for
over a year and still HP has not fixed the error.
"tod" <tod@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:AB1162A8-F921-4276-8D3C-F3CF55BEB892@xxxxxxxxxxxxxxxx
This below failure report occurs when I close word 2007 std edition
without
first closing the word doc or docx that is open. It occurs whether
Word
2007
is setup to compatability mode or not. It occurs whether word is set to
save
in .docx or save in .doc Not all old documents cause the event. I
have
been unable to find a pattern of types of existing files that cause the
event
but a high high majority of files cause it and this includes files I
regularly use from the last one to five years from various versions of
word
and from various operating systems of XP and vista.
details: two versions of the crash report are copied below to you as
one
version casues word to reopen and one version casues word to close.
problem sequence. one or more doc or docx are open in word. I ask the
docs
to close individually. all will close with no messages or alarms until
last
doc is closed. the last one is requested to close by using the word
main
window X. at that time the word main page closes from desktop, then
"microsoft windows" message appears that says MS Office Word has
stopped
working. "Windows can check online for a solution to the problem and
try
to
recover your infomration and restart." problem details are what are
copied
below. APPCRASH is listed as problem event name for the restarts and
offcie
12 crash is listed for the word must close event.
After my input of either choice "restart program" or Check online for a
solution and restart program", the command is accepted and crash
message
window closes then a message appears that says word cannot open the
file
~
WRS{97c34DCD-A350-4083-A740-2BDE4F438CA0}.tmp same message goes on to
say
"if
file is stored on computer there may be a problem with hardware. try
saving
the file in another location and opening it there." file name seems
to
change also as here's another file listed on another crash I just did
~WRS(10563FCB-90CD-4618-819A-0510E899F9B7}.tmp
the input request is "ok?" only.
upon hitting ok, all messages disappear, new message appears that says
word
is trying to save my infomormation and check for solution. after a
few
seconds this closes and new message says word is restarting for one
type
of
crash. word restarts with blank doc 1 and event is finished.
The second event says word is closing upon searching for "online
solution"
and that is what happens.
finally note that closing any number of documents that are open in
either
.doc or .docx and then closing word with separate command will not ever
cause
a crash.
I apologize for entering this issue on someone elses thread.
_word reopening issue__________________________________
Problem signature:
Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version: 12.0.6211.1000
Application Timestamp: 46d4a7df
Fault Module Name: hpz3r4v2.dll
Fault Module Version: 61.63.249.0
Fault Module Timestamp: 45c2d639
Exception Code: c0000005
Exception Offset: 00046078
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033
Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
_________________________________
word closing issue:
Application Version: 12.0.6211.1000
Application Timestamp: 46d4a7df
Fault Module Name: hpz3r4v2.dll
Fault Module Version: 61.63.249.0
Fault Module Timestamp: 45c2d639
Exception Code: c0000005
Exception Offset: 00046078
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033
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