Re: word 2007 app crash
- From: "Terry Farrell" <terryfarrell@xxxxxxx>
- Date: Wed, 23 Apr 2008 22:41:03 +0100
Tod
They are pathetic! This is the first time I've heard them as having said they won't be updating the driver.
So the solution presented of not setting the HP printer as the default but to use another driver - only selecting the HP when you need to print to it is the work around. If you do this for a long complex document, after switching to the offending driver, check the document layout hasn't changed too much before printing though as Word relies on printer drivers for laying out documents and every printer driver gives slightly different results.
Terry
"tod" <tod@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:A690133E-890C-41D5-9071-CE2600B97A65@xxxxxxxxxxxxxxxx
After some time with HP technical chat today, we simply set the HP printers
in my laptop to not be the "default" printer by setting up a fake non-HP
printer as default. Key being fake printer. No more crashes so far in word
and printing on normal printer HP 7960 and Laser jet 4000 works normally
through using the pull down printer menues. Hp said they will not be
updating the HP drivers to resolve this issue. They did not give reason why.
footnote: I ahve now set default to the office image writer printer and
still no problems have reoccurred.
regards for the help!
"Terry Farrell" wrote:
It's the HP Printer driver. Please go to the HP support site and report this
error. Demand a fix for this bug. It has been bugging Word 2007 users for
over a year and still HP has not fixed the error.
"tod" <tod@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:AB1162A8-F921-4276-8D3C-F3CF55BEB892@xxxxxxxxxxxxxxxx
> This below failure report occurs when I close word 2007 std edition
> without
> first closing the word doc or docx that is open. It occurs whether > Word
> 2007
> is setup to compatability mode or not. It occurs whether word is set to
> save
> in .docx or save in .doc Not all old documents cause the event. I > have
> been unable to find a pattern of types of existing files that cause the
> event
> but a high high majority of files cause it and this includes files I
> regularly use from the last one to five years from various versions of
> word
> and from various operating systems of XP and vista.
>
> details: two versions of the crash report are copied below to you as > one
> version casues word to reopen and one version casues word to close.
>
> problem sequence. one or more doc or docx are open in word. I ask the
> docs
> to close individually. all will close with no messages or alarms until
> last
> doc is closed. the last one is requested to close by using the word > main
> window X. at that time the word main page closes from desktop, then
> "microsoft windows" message appears that says MS Office Word has > stopped
> working. "Windows can check online for a solution to the problem and > try
> to
> recover your infomration and restart." problem details are what are > copied
> below. APPCRASH is listed as problem event name for the restarts and
> offcie
> 12 crash is listed for the word must close event.
>
> After my input of either choice "restart program" or Check online for a
> solution and restart program", the command is accepted and crash > message
> window closes then a message appears that says word cannot open the > file
> ~
> WRS{97c34DCD-A350-4083-A740-2BDE4F438CA0}.tmp same message goes on to > say
> "if
> file is stored on computer there may be a problem with hardware. try
> saving
> the file in another location and opening it there." file name seems > to
> change also as here's another file listed on another crash I just did
> ~WRS(10563FCB-90CD-4618-819A-0510E899F9B7}.tmp
>
> the input request is "ok?" only.
>
> upon hitting ok, all messages disappear, new message appears that says
> word
> is trying to save my infomormation and check for solution. after a > few
> seconds this closes and new message says word is restarting for one > type
> of
> crash. word restarts with blank doc 1 and event is finished.
> The second event says word is closing upon searching for "online > solution"
> and that is what happens.
>
> finally note that closing any number of documents that are open in > either
> .doc or .docx and then closing word with separate command will not ever
> cause
> a crash.
>
> I apologize for entering this issue on someone elses thread.
>
> _word reopening issue__________________________________
> Problem signature:
> Problem Event Name: APPCRASH
> Application Name: WINWORD.EXE
> Application Version: 12.0.6211.1000
> Application Timestamp: 46d4a7df
> Fault Module Name: hpz3r4v2.dll
> Fault Module Version: 61.63.249.0
> Fault Module Timestamp: 45c2d639
> Exception Code: c0000005
> Exception Offset: 00046078
> OS Version: 6.0.6001.2.1.0.768.3
> Locale ID: 1033
>
> Additional information about the problem:
> LCID: 1033
> Brand: Office12Crash
> skulcid: 1033
>
> Read our privacy statement:
> http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
> _________________________________
>
>
> word closing issue:
>
> Application Version: 12.0.6211.1000
> Application Timestamp: 46d4a7df
> Fault Module Name: hpz3r4v2.dll
> Fault Module Version: 61.63.249.0
> Fault Module Timestamp: 45c2d639
> Exception Code: c0000005
> Exception Offset: 00046078
> OS Version: 6.0.6001.2.1.0.768.3
> Locale ID: 1033
>
> Additional information about the problem:
> LCID: 1033
> Brand: Office12Crash
> skulcid: 1033
>
>
.
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