Re: I can not Open Folders or Save/Save As new Documents

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Please test Word in Safe Mode. From Start, Run (Winkey+R), type in

winword /a

and press enter. Does Word work OK whilst in safe mode?

--
Terry Farrell - MSWord MVP

"Allvarsity" <Allvarsity@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:FD5F16A9-E88D-4B13-BEB2-F9A9D636DAE0@xxxxxxxxxxxxxxxx
I am having the same problem as Bobcville described. I tried the fix you
described below with no success. Here is some of the error message info I
received:
WER97f8.dir00\EXCEL.EXE.mdmp
WER97f8.dir00\appcompat.txt
szModName: hungapp
szAppVer: 11.0.8169.0

Please help.
--
Best regards,
Jeffrey T. Smith


"BMC" wrote:

It's the updates, the wps document is a red herring.

You can remove the offending update from Add/Remove Programs, where it shows
as "Security Update for Windows XP (KB908531)". Make sure the "show updates"
box at the top is ticked or you won't see hotfixes in the list.

Or wait until Microsoft push out an update.

"Bobcville" wrote:

> When I try to OPEN Folders or SAVE/SAVE AS a new Word or Excel Office
> Document, Microsoft Office refuses to open/save and says
> Open (Not Responding) or Save As (Not Responding).
>
> Before this problem occurred I tried to open an old wps document inside > Word
> and got only garbage. Wordperfect loaded and maybe messed up Word. We > first
> uninstalled Wordperfect, of course. Then rebooted. I have > uninstalled and
> reinstalled Microsoft Office 2003. I had also just loaded the > automatic
> updates from Microsoft.
>
> How can I fix this problem?
>
> Error messages:
>
> C:\DOCUME~1\Owner\LOCALS~1\Temp\WER58a0.dir00\WINWORD.EXE.mdmp
> C:\DOCUME~1\Owner\LOCALS~1\Temp\WER58a0.dir00\appcompat.txt
>
> C:\DOCUME~1\Owner\LOCALS~1\Temp\WERc8c4.dir00\EXCEL.EXE.mdmp
> C:\DOCUME~1\Owner\LOCALS~1\Temp\WERc8c4.dir00\appcompat.txt
>
>

.

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