Re: Word 2007 crash on exit - thumbnail save?
- From: NCC Liranzo <navyjohn@xxxxxxxxx>
- Date: Sun, 2 Mar 2008 00:07:14 -0800 (PST)
This will fix your problem:
1. Start Regedit.
2. Go to HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data
3. Right mouse click on the "Data" folder and delete it.
4. Close Regedit.
All who try this and resolve the issue please email a one liner to
navyjohn@xxxxxxxxxx Greetings from the Navy! Your tax dollars
working for you in ways you did not expect :)
goodluck!
Terry Farrell wrote:
It is either an HP printer driver or scanner driver that is causing your.
problem. Try installing a different printer driver (setting it to Windows
Default) and test again.
--
Terry Farrell - MSWord MVP
"Borntoclone" <Borntoclone@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:A8840ED9-3388-49BE-A488-165361113A51@xxxxxxxxxxxxxxxx
Hello - I have recently updated to Vista SP1. Word 2007 (sp1) crashes
upon
closing, with either an error in mso.dll or, more predominantly,
hpz3r5ha.dll. Despite re-installing printer drivers, repairing office,
nothing has solved the issue until now... and that is, deselecting "save
thumbnail" when saving a document in Word.
Why is this, and what is the fix? I have had no problems saving
thumbnails
and exiting word in the past, but now, when I have Word save the thumbnail
of
the document, it crashes upon exiting.
I would be grateful for a solution.
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