Re: Word 2003 Crash on Open

I absolutely assure you that if Word started in Safe Mode, then the problem was not with Word*. If reinstalling worked, it is more likely that a third party add-in that had a hook into Word has been broken. Eventually that same add-in may cause the same problem when it is next used. Typically the add-in may be part of a scanner, PDF, fax or AV utilities to name just a few known to be problematic.

* Safe Mode starts Word in its raw default install mode bypassing all customizations, add-ins, templates and printer driver, etc. Basically, it proves that there is nothing wrong with the Word installation (with a few provisos).

I apologize if I seemed a bit shirty but just lately it seems that this question comes up and the FAQ gets skimped over and we go through the same procedure again which would have been found if the guide had been followed more carefully.

Terry

"alan" <alan@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:DC11917A-7857-436A-9BC7-DA4FC54EAB33@xxxxxxxxxxxxxxxx
Firstly and most important................ Read the queries properly "CAN
OPEN IN SAFE MODE"!!
Secondly, would hardly call it a waste of time if Word now works after an
Office uninstall / reinstall as it didn't work previously! Updates appear to
be the cause the problem. Can you rule this out?
Lastly, what PATH am I to follow on the FAQ to resolve this issue as I see
none that's applicable!?

Alan

"Terry Farrell" wrote:

Why don't people read and follow the FAQ.

Firstly, where does it say it is only for Word 2000? It is general for ALL
versions. Secondly, uninstalling/reinstalling rarely ever fixes Word
problems so why did you waste time doing that instead of following the FAQ
guidance?

Thirdly, what happens when you start in Safe Mode - THE MOST IMPORTANT TEST
OF ALL?

Terry


"alan" <alan@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:5E8BE88B-040E-4799-9405-CC4898E94902@xxxxxxxxxxxxxxxx
> Thanks Terry, none of known problems on the link seem > applicable........
>
> Not running Office 2000
> Not running Norton
> Been running ok with SP3 for months
> Uninstall Word only and reinstall, problem still exists
> Uninstall Office and reinstall, problem disappears
> Install updates (SP3 & 12th Feb) and problem reoccurs
>
> Any ideas?
>
> Thanks
>
> "Terry Farrell" wrote:
>
>> See http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm
>>
>> -- >> Terry Farrell - MSWord MVP
>>
>> "alan" <alan@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> news:B240D4B0-CA46-4E66-9329-178D4AC1681B@xxxxxxxxxxxxxxxx
>> > Office 2003 / Vista Home premium
>> > Word crashes on open with following error message.......
>> > Problem signature:
>> > Problem Event Name: APPCRASH
>> > Application Name: WINWORD.EXE
>> > Application Version: 11.0.8169.0
>> > Application Timestamp: 465f2a40
>> > Fault Module Name: WINWORD.EXE
>> > Fault Module Version: 11.0.8169.0
>> > Fault Module Timestamp: 465f2a40
>> > Exception Code: c0000005
>> > Exception Offset: 008dd0ac
>> > OS Version: 6.0.6000.2.0.0.768.3
>> > Locale ID: 2057
>> >
>> > Can open in safe mode. Appears to have started since office / word
>> > updates
>> > of 12/02/08! All other applications in Office appear to be ok?
>>


.

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