Re: Word 2007 'scanning for virus' never ends; Word will not start

Are you sure about what has been installed on your PC? New computers often come with 60 or 90 day trial version of AV (unfortunately, usually NAV). It does not unininstall correctly: even Norton's uninstall cleaner that you can download from their web site doesn't do it either. Whether they are really as incompetent as they seem, I am unsure: I think they have a secret mission to blacken Microsoft's name because people like you like to hate Microsoft and this just adds fuel to the fire. They are not alone because I have seen reports that other AVs do the same trick.

You need to find out what third party app is hooking itself into Word and causing this problem and stop blaming Microsoft. Word has no AV of any kind at all. All Word presents is a method for third party AV to hook into it. If they break Word, it is not Microsoft's fault.

And I am not an MS employee. I am not in bed with MS. I am not paid for any advice I give in this Newsgroup. I do not work for any other Software manufacturer. I am just a user.

Terry

"Mike S." <MikeS@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:832FC3A0-7A38-4677-9793-28E1A7616028@xxxxxxxxxxxxxxxx
Hello Terry and Beth --

Hardly a rant. Please withhold your snide remark. I simply offered a
statement of my frustration. It is obvious from the thread that I am not the
only victim of this problem. And Terry, I DID READ Beth's thread -- it did
not help.

For the record, I do not use any Symantec product. I am well aware of its
misbehaviour. I am using Zonealarm Pro.

Second, I am installing the Office 2007 software on a brand new computer. I
have tried to fix the problem with your diagnostic program. I have also
uninstalled the program and manually edited the registry to remove the Office
keys (your uninstaller is also in need of work - it DID NOT clean the
registry after uninstall). I then reinstalled Office, but the same problem
occurs. Perhaps there are other keys I missed from my earlier uninstall.

Bottom line. MICROSOFT IS RESPONSIBLE for releasing a product that has a now
known problem. Your software testing team should investigate this problem and
offer a fix. You would think that uninstall/reinstall would clean up the
problem. Why do you not offer a method to shut down the virus check feature
in Office? Stop blaming other products. Fix yours!

I have used Office 2000 successfully for many years. I would be using it
today if I were assured that it would work with Vista. I am now using
OpenOffice which does not have the problem and opens my files just fine.





"Terry Farrell" wrote:

From his rant, I guess not.

Terry

"Beth Melton" <bmelton@xxxxxxxx> wrote in message
news:O5prSEZaIHA.1212@xxxxxxxxxxxxxxxxxxxxxxx
> Did you see my reply in this thread? Old add-ins can cause the behavior
> you see as well.
>
> Please post all follow-up questions to the newsgroup. Requests for
> assistance by email cannot be acknowledged.
>
> ~~~~~~~~~~~~~~~
> Beth Melton
> Microsoft Office MVP
>
> Coauthor of Word 2007 Inside Out:
> http://www.microsoft.com/MSPress/books/9801.aspx#AboutTheBook
>
> Word FAQ: http://mvps.org/word
> TechTrax eZine: http://mousetrax.com/techtrax/
> MVP FAQ site: http://mvps.org/
>
> "Mike S." <Mike S.@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:4B43292A-4500-474F-A43F-906FD937C382@xxxxxxxxxxxxxxxx
>> Hello Terry --
>>
>> I have the identical problem as described above. I use ZoneAlarm, so >> the
>> recommendations do not quite work for me. I have spent about 4 hours
>> trying
>> to fix the problem and have given up. As far as I'm concerned, Office
>> 2007 is
>> a deeply flawed product. In Microsoft's goal to improve safety, they >> have
>> released a product that will not operate in a friendly manner (or >> even
>> load
>> for that matter). It is bad enough just getting accustomed to Vista, >> but
>> this
>> is simply insane. How in the world did this product ever pass your
>> reliability testing before release? I am now using OpenOffice in place >> of
>> the
>> MS Office suite. No problems so far. Files open very quickly. I will
>> periodically check to see if Microsoft releases a fix (note: SP1 does >> not
>> help). This is very sad state of affairs.
>>
>> "Terry Farrell" wrote:
>>
>>> Just because you 'turned it off' doesn't mean that any Office plug-in
>>> that
>>> it employs has been disabled. Notepad performance is irrelevant >>> because
>>> it
>>> is not part of Office, so Office plug-in will not affect it. Also
>>> Notepad is
>>> PLAIN TEXT and cannot be embedded by a virus, so a Notepad plug-in >>> would
>>> be
>>> useless.
>>>
>>> As I advised, ask the AV support: that's their purpose in life.
>>>
>>> Terry
>>>
>>> "st" <st@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>>> news:B049D209-AD60-4FCC-88FB-7325F0523AD4@xxxxxxxxxxxxxxxx
>>> >I turned off the antivirus, and yet when I load, I am STILL GETTING >>> >the
>>> > running virus scan... message in the bottom window. I can open >>> > files
>>> > in
>>> > notepad with no issues or slowdown.
>>> >
>>> > I tried to open a simple TEXT file using word, and still get the
>>> > "Running
>>> > virus scan..."
>>> >
>>> > I have checked taskmanager, and the avast software is NOT running.
>>> > Are there any other checks/way to debug this?? How can I tell what >>> > is
>>> > causing this -- where is the list of add-ons to word 2007? I can >>> > try
>>> > to
>>> > disable them, but running from the cmd.exe, winword.exe /safe and
>>> > winword.exe
>>> > /a both have the same issue. I thought /safe would prevent any of
>>> > this
>>> > from
>>> > running (including the antivirus).
>>> >
>>> > This seems to have just recently started -- about the last 3 weeks >>> > or
>>> > so.
>>> >
>>> > "Terry Farrell" wrote:
>>> >
>>> >> It is an Anti Virus problem. Word does not have any AV. Have you
>>> >> tried
>>> >> support for your AV?
>>> >>
>>> >> -- >>> >> Terry Farrell - MS Word MVP
>>> >>
>>> >> "st" <st@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>>> >> news:C0894642-8E6D-4156-AF1E-6AFF1E92E9FF@xxxxxxxxxxxxxxxx
>>> >> >I have the same issue, but I started winword.exe /a, I am STILL
>>> >> >geting
>>> >> >the
>>> >> > "running virus scan..." message at the bottom.
>>> >> >
>>> >> > I use avast antivirus, but have all of the providers "paused".
>>> >> >
>>> >> > What is causing this? My install used to work fine, now for the
>>> >> > past
>>> >> > 2-3
>>> >> > weeks, I am getting this issue (I have similar problems with
>>> >> > Outlook
>>> >> > starting
>>> >> > up -- VERY long startup time). I have Vista Home Premium.
>>> >> >
>>> >> > "Beth Melton" wrote:
>>> >> >
>>> >> >> Since the issue no longer occurs when you start Word using the >>> >> >> /a
>>> >> >> switch
>>> >> >> then the likely culprit is an old third-party add-in. Check >>> >> >> your
>>> >> >> Startup
>>> >> >> folders (or use Windows Search) for files with a *.wll >>> >> >> extension.
>>> >> >> This
>>> >> >> older
>>> >> >> type of add-in is known to cause the "scanning for viruses"
>>> >> >> message to
>>> >> >> display since Word is using the same hooks third party virus
>>> >> >> scanners
>>> >> >> use
>>> >> >> (such as Norton) to scan for macros.
>>> >> >>
>>> >> >> Please post all follow-up questions to the newsgroup. Requests >>> >> >> for
>>> >> >> assistance by email cannot be acknowledged.
>>> >> >>
>>> >> >> ~~~~~~~~~~~~~~~
>>> >> >> Beth Melton
>>> >> >> Microsoft Office MVP
>>> >> >>
>>> >> >> Coauthor of Word 2007 Inside Out:
>>> >> >> http://www.microsoft.com/MSPress/books/9801.aspx#AboutTheBook
>>> >> >>
>>> >> >> Word FAQ: http://mvps.org/word
>>> >> >> TechTrax eZine: http://mousetrax.com/techtrax/
>>> >> >> MVP FAQ site: http://mvps.org/
>>> >> >>
>>> >> >> "yood" <yood@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>>> >> >> news:24BF226D-EE99-483B-91C1-CB1AD141D7CF@xxxxxxxxxxxxxxxx
>>> >> >> > Hi. We have Vista and Office 2007. I loaded MS Visual Studio
>>> >> >> > 2003 on
>>> >> >> > the
>>> >> >> > system. Beforehand, I read the Microsoft page regarding >>> >> >> > Visual
>>> >> >> > Studio
>>> >> >> > 2003
>>> >> >> > and Vista:
>>> >> >> >
>>> >> >> > http://msdn2.microsoft.com/en-us/vs2005/bb188244.aspx
>>> >> >> >
>>> >> >> > Nothing seemed extreme, so I proceeded to install it and it
>>> >> >> > worked
>>> >> >> > well.
>>> >> >> >
>>> >> >> > However, now when I open a Word document, Word displays
>>> >> >> > 'scanning
>>> >> >> > for
>>> >> >> > viruses' at the bottom of the screen and never stops >>> >> >> > scanning.
>>> >> >> > It
>>> >> >> > never
>>> >> >> > allows me into Word. I uninstalled the MS Visual Studio 2003,
>>> >> >> > uninstalled
>>> >> >> > Office 2007, re-installed Office 2007 but the problem >>> >> >> > persists.
>>> >> >> >
>>> >> >> > I changed the Winword.exe registry keys to start Word with >>> >> >> > the
>>> >> >> > '/a'
>>> >> >> > flag.
>>> >> >> > While it no longer enters the virus scan it also disables all
>>> >> >> > other
>>> >> >> > add-ins
>>> >> >> > and is not suitable.
>>> >> >> >
>>> >> >> > Is there any help for me? I just want to run Word normally...
>>> >> >>
>>> >> >>
>>> >> >>
>>> >>
>>>
>
>


.

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