Re: Word 2007 'scanning for virus' never ends; Word will not start

Hello Terry and Beth --

Hardly a rant. Please withhold your snide remark. I simply offered a
statement of my frustration. It is obvious from the thread that I am not the
only victim of this problem. And Terry, I DID READ Beth's thread -- it did
not help.

For the record, I do not use any Symantec product. I am well aware of its
misbehaviour. I am using Zonealarm Pro.

Second, I am installing the Office 2007 software on a brand new computer. I
have tried to fix the problem with your diagnostic program. I have also
uninstalled the program and manually edited the registry to remove the Office
keys (your uninstaller is also in need of work - it DID NOT clean the
registry after uninstall). I then reinstalled Office, but the same problem
occurs. Perhaps there are other keys I missed from my earlier uninstall.

Bottom line. MICROSOFT IS RESPONSIBLE for releasing a product that has a now
known problem. Your software testing team should investigate this problem and
offer a fix. You would think that uninstall/reinstall would clean up the
problem. Why do you not offer a method to shut down the virus check feature
in Office? Stop blaming other products. Fix yours!

I have used Office 2000 successfully for many years. I would be using it
today if I were assured that it would work with Vista. I am now using
OpenOffice which does not have the problem and opens my files just fine.





"Terry Farrell" wrote:

From his rant, I guess not.

Terry

"Beth Melton" <bmelton@xxxxxxxx> wrote in message
news:O5prSEZaIHA.1212@xxxxxxxxxxxxxxxxxxxxxxx
Did you see my reply in this thread? Old add-ins can cause the behavior
you see as well.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email cannot be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Coauthor of Word 2007 Inside Out:
http://www.microsoft.com/MSPress/books/9801.aspx#AboutTheBook

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

"Mike S." <Mike S.@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:4B43292A-4500-474F-A43F-906FD937C382@xxxxxxxxxxxxxxxx
Hello Terry --

I have the identical problem as described above. I use ZoneAlarm, so the
recommendations do not quite work for me. I have spent about 4 hours
trying
to fix the problem and have given up. As far as I'm concerned, Office
2007 is
a deeply flawed product. In Microsoft's goal to improve safety, they have
released a product that will not operate in a friendly manner (or even
load
for that matter). It is bad enough just getting accustomed to Vista, but
this
is simply insane. How in the world did this product ever pass your
reliability testing before release? I am now using OpenOffice in place of
the
MS Office suite. No problems so far. Files open very quickly. I will
periodically check to see if Microsoft releases a fix (note: SP1 does not
help). This is very sad state of affairs.

"Terry Farrell" wrote:

Just because you 'turned it off' doesn't mean that any Office plug-in
that
it employs has been disabled. Notepad performance is irrelevant because
it
is not part of Office, so Office plug-in will not affect it. Also
Notepad is
PLAIN TEXT and cannot be embedded by a virus, so a Notepad plug-in would
be
useless.

As I advised, ask the AV support: that's their purpose in life.

Terry

"st" <st@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:B049D209-AD60-4FCC-88FB-7325F0523AD4@xxxxxxxxxxxxxxxx
I turned off the antivirus, and yet when I load, I am STILL GETTING the
running virus scan... message in the bottom window. I can open files
in
notepad with no issues or slowdown.

I tried to open a simple TEXT file using word, and still get the
"Running
virus scan..."

I have checked taskmanager, and the avast software is NOT running.
Are there any other checks/way to debug this?? How can I tell what is
causing this -- where is the list of add-ons to word 2007? I can try
to
disable them, but running from the cmd.exe, winword.exe /safe and
winword.exe
/a both have the same issue. I thought /safe would prevent any of
this
from
running (including the antivirus).

This seems to have just recently started -- about the last 3 weeks or
so.

"Terry Farrell" wrote:

It is an Anti Virus problem. Word does not have any AV. Have you
tried
support for your AV?

--
Terry Farrell - MS Word MVP

"st" <st@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:C0894642-8E6D-4156-AF1E-6AFF1E92E9FF@xxxxxxxxxxxxxxxx
I have the same issue, but I started winword.exe /a, I am STILL
geting
the
"running virus scan..." message at the bottom.

I use avast antivirus, but have all of the providers "paused".

What is causing this? My install used to work fine, now for the
past
2-3
weeks, I am getting this issue (I have similar problems with
Outlook
starting
up -- VERY long startup time). I have Vista Home Premium.

"Beth Melton" wrote:

Since the issue no longer occurs when you start Word using the /a
switch
then the likely culprit is an old third-party add-in. Check your
Startup
folders (or use Windows Search) for files with a *.wll extension.
This
older
type of add-in is known to cause the "scanning for viruses"
message to
display since Word is using the same hooks third party virus
scanners
use
(such as Norton) to scan for macros.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email cannot be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Coauthor of Word 2007 Inside Out:
http://www.microsoft.com/MSPress/books/9801.aspx#AboutTheBook

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

"yood" <yood@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:24BF226D-EE99-483B-91C1-CB1AD141D7CF@xxxxxxxxxxxxxxxx
Hi. We have Vista and Office 2007. I loaded MS Visual Studio
2003 on
the
system. Beforehand, I read the Microsoft page regarding Visual
Studio
2003
and Vista:

http://msdn2.microsoft.com/en-us/vs2005/bb188244.aspx

Nothing seemed extreme, so I proceeded to install it and it
worked
well.

However, now when I open a Word document, Word displays
'scanning
for
viruses' at the bottom of the screen and never stops scanning.
It
never
allows me into Word. I uninstalled the MS Visual Studio 2003,
uninstalled
Office 2007, re-installed Office 2007 but the problem persists.

I changed the Winword.exe registry keys to start Word with the
'/a'
flag.
While it no longer enters the virus scan it also disables all
other
add-ins
and is not suitable.

Is there any help for me? I just want to run Word normally...








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