Re: Word 2007 buggy and crashes.

Terry,

Found: Users, AppData, Roaming, Microsoft, Word, STARTUP
But nothing in this folder. Like I said this new machine is clean.

I also downloaded and installed Guided Help but it doesn't run. Are you sure
this application can run on Ultimate 64-bit ?

Laurence

"Terry Farrell" wrote:

It points to an add-in. Have you seen this MSKB article on identifying
add-ins? http://support.microsoft.com/default.aspx/kb/921541

Word Startup should be in Users, AppData, Roaming, Microsoft, Word, STARTUP.

Terry

"Laurence" <Laurence@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:CD82642C-D43F-4046-A141-21ACC2ABFBFA@xxxxxxxxxxxxxxxx
Several items:

1. Local printer driver is set as default. No improvement.

2. Unable to find Word Startup directory.

3. Running in safe mode I can print to network printer from within Word
2007. But this doesn't make sense based on your comment, "When running in
Safe Mode (using the /a switch) Word is working in its default install
mode
bypassing everything: printer driver, macros, templates, add-ins,
customisation - all outside influences."
Please comment. Thanks.

Here is the info from event viewer:
Log Name: Application
Source: Application Error
Date: 1/19/2008 5:09:46 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: npi-78243a-ty04.medctr.ucla.edu
Description:
Faulting application WINWORD.EXE, version 12.0.6211.1000, time stamp
0x46d4a7df, faulting module mso.dll, version 12.0.6213.1000, time stamp
0x46eafebf, exception code 0xc0000005, fault offset 0x0003aff6, process id
0xab0, application start time 0x01c85b0109e1fd00.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event";>
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2008-01-20T01:09:46.000Z" />
<EventRecordID>3120</EventRecordID>
<Channel>Application</Channel>
<Computer>npi-78243a-ty04.medctr.ucla.edu</Computer>
<Security />
</System>
<EventData>
<Data>WINWORD.EXE</Data>
<Data>12.0.6211.1000</Data>
<Data>46d4a7df</Data>
<Data>mso.dll</Data>
<Data>12.0.6213.1000</Data>
<Data>46eafebf</Data>
<Data>c0000005</Data>
<Data>0003aff6</Data>
<Data>ab0</Data>
<Data>01c85b0109e1fd00</Data>
</EventData>
</Event>

"Terry Farrell" wrote:

Third party add-ins for Word: these are most often found in the Word
Startup
folder, but may be COM add-ins. You need to install a local printer
driver.
It doesn't matter if you don't have the printer connected but Word MUST
see
a local printer driver set as Windows default.

When running in Safe Mode (using the /a switch) Word is working in its
default install mode bypassing everything: printer driver, macros,
templates, add-ins, customisation - all outside influences. So if it
works
OK in safe mode, Word itself is not the problem.

Terry

"Laurence" <Laurence@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:3C81259B-4753-41C0-A7F2-DEFC398BCA94@xxxxxxxxxxxxxxxx
Following up on my previous post. Your answer to another user with the
same
problem was, "The most likely causes of Word 2007 problems are printer
driver, normal.dotx and third party add-ins."

I have deleted normal.dotx.
I have changed the default printer to pdf.

"third party add-ins" to Word 2007 ?, Office 2007 ?, IE ?
Please be specific.

Thanks,
Laurence

"Terry Farrell" wrote:

Almost certainly you have either an incompatible or corrupt printer
driver
or an incompatible legacy add-in. See
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm for help
diagnosing
your problem.

terry

"Laurence" <Laurence@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:BC52CFCB-FD54-45AE-907A-23B28854AC70@xxxxxxxxxxxxxxxx
Thanks. Found it and deleted it. No improvement.

Summary:
Running in safe mode (/a) Word is fully functional.
Running Word normally after deleting Normal.dotm does not improve
anything.

Now what ?

"Terry Farrell" wrote:

And it is normally in
Users/UserName/AppData/Roaming/Microsoft/Templates

Terry

"Suzanne S. Barnhill" <sbarnhill@xxxxxxxx> wrote in message
news:%23fI0DbvWIHA.1208@xxxxxxxxxxxxxxxxxxxxxxx
Well, if it's Word 2007, you need to be looking for Normal.dotm.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

"Laurence" <Laurence@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:2C15932A-87E2-4C89-81AE-CF236598E3CA@xxxxxxxxxxxxxxxx
Suzanne,

Please see my posts above. I am unable to find normal.dot.
OS is Vista Ultimate 64bit.

Also, how does one upload an image to this discussion group?

Thanks,
Laurence


"Suzanne S. Barnhill" wrote:

What you're doing is the same thing that is accomplished by
renaming
Normal.dot: you force Word to create a new, factory default
copy.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

"kjames" <kjames@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:6EFC8E2C-B536-406B-AE71-D81C5218457E@xxxxxxxxxxxxxxxx
I found that same problem in both Word 2003 and 2007, the
solution
for
me
was
to copy the normal.dot to a different location like C:\TMP.

"Laurence" wrote:

I don't see the link to the zap the registry key article.
Please post it. Thanks

"Terry Farrell" wrote:

Possibly you may have an incompatible add-in or a registry
problem.
See
this
article describing how to ID add-ns
http://office.microsoft.com/en-us/assistance/HA011514521033.aspx
and
this
article describing how to zap the registry key
"Laurence" <Laurence@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
message
news:3F3752AA-6A8C-4D11-B27A-3959AB73DC5A@xxxxxxxxxxxxxxxx
New Dell machine running Vista Ultimate 64bit.
Office Enterprise 2007.
All updates done.

Unable to select text in any Word 2007 document.
Word 2007 also crashes when closing it.

Neither of these problems occur in other components of
Office
Enterprise
2007. For example in Outlook text can be
selected/copy/paste
and
other
mouse
functions work.

I have tried every MS resource. Also run Office
Diagnostics
which
finds no
problems. Have also run Repair from Office 2007 CD.

No solution so far.

Thousands of dollars in new hardware and software and
one
can't
select
text
in Word 2007 or use the mouse to scroll through text in
Word
2007.

Also tried using a different mouse. Same problems occur
in
only
Word
2007.

Days of hours of lost time.

Any assistence welcome.

Thanks,
Laurence

PS. Absolutely shocking that MS has high tech support
fees
for
getting a
new
and expensive product to work.











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