Re: Word 2007 buggy and crashes.

Third party add-ins for Word: these are most often found in the Word Startup folder, but may be COM add-ins. You need to install a local printer driver. It doesn't matter if you don't have the printer connected but Word MUST see a local printer driver set as Windows default.

When running in Safe Mode (using the /a switch) Word is working in its default install mode bypassing everything: printer driver, macros, templates, add-ins, customisation - all outside influences. So if it works OK in safe mode, Word itself is not the problem.

Terry

"Laurence" <Laurence@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:3C81259B-4753-41C0-A7F2-DEFC398BCA94@xxxxxxxxxxxxxxxx
Following up on my previous post. Your answer to another user with the same
problem was, "The most likely causes of Word 2007 problems are printer
driver, normal.dotx and third party add-ins."

I have deleted normal.dotx.
I have changed the default printer to pdf.

"third party add-ins" to Word 2007 ?, Office 2007 ?, IE ?
Please be specific.

Thanks,
Laurence

"Terry Farrell" wrote:

Almost certainly you have either an incompatible or corrupt printer driver
or an incompatible legacy add-in. See
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm for help diagnosing
your problem.

terry

"Laurence" <Laurence@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:BC52CFCB-FD54-45AE-907A-23B28854AC70@xxxxxxxxxxxxxxxx
> Thanks. Found it and deleted it. No improvement.
>
> Summary:
> Running in safe mode (/a) Word is fully functional.
> Running Word normally after deleting Normal.dotm does not improve
> anything.
>
> Now what ?
>
> "Terry Farrell" wrote:
>
>> And it is normally in >> Users/UserName/AppData/Roaming/Microsoft/Templates
>>
>> Terry
>>
>> "Suzanne S. Barnhill" <sbarnhill@xxxxxxxx> wrote in message
>> news:%23fI0DbvWIHA.1208@xxxxxxxxxxxxxxxxxxxxxxx
>> > Well, if it's Word 2007, you need to be looking for Normal.dotm.
>> >
>> > -- >> > Suzanne S. Barnhill
>> > Microsoft MVP (Word)
>> > Words into Type
>> > Fairhope, Alabama USA
>> >
>> > "Laurence" <Laurence@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> > news:2C15932A-87E2-4C89-81AE-CF236598E3CA@xxxxxxxxxxxxxxxx
>> >> Suzanne,
>> >>
>> >> Please see my posts above. I am unable to find normal.dot.
>> >> OS is Vista Ultimate 64bit.
>> >>
>> >> Also, how does one upload an image to this discussion group?
>> >>
>> >> Thanks,
>> >> Laurence
>> >>
>> >>
>> >> "Suzanne S. Barnhill" wrote:
>> >>
>> >>> What you're doing is the same thing that is accomplished by >> >>> renaming
>> >>> Normal.dot: you force Word to create a new, factory default copy.
>> >>>
>> >>> -- >> >>> Suzanne S. Barnhill
>> >>> Microsoft MVP (Word)
>> >>> Words into Type
>> >>> Fairhope, Alabama USA
>> >>>
>> >>> "kjames" <kjames@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> >>> news:6EFC8E2C-B536-406B-AE71-D81C5218457E@xxxxxxxxxxxxxxxx
>> >>> >I found that same problem in both Word 2003 and 2007, the >> >>> >solution
>> >>> >for
>> >>> >me
>> >>> >was
>> >>> > to copy the normal.dot to a different location like C:\TMP.
>> >>> >
>> >>> > "Laurence" wrote:
>> >>> >
>> >>> >> I don't see the link to the zap the registry key article.
>> >>> >> Please post it. Thanks
>> >>> >>
>> >>> >> "Terry Farrell" wrote:
>> >>> >>
>> >>> >> > Possibly you may have an incompatible add-in or a registry
>> >>> >> > problem.
>> >>> >> > See
>> >>> >> > this
>> >>> >> > article describing how to ID add-ns
>> >>> >> > http://office.microsoft.com/en-us/assistance/HA011514521033.aspx
>> >>> >> > and
>> >>> >> > this
>> >>> >> > article describing how to zap the registry key
>> >>> >> > "Laurence" <Laurence@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in >> >>> >> > message
>> >>> >> > news:3F3752AA-6A8C-4D11-B27A-3959AB73DC5A@xxxxxxxxxxxxxxxx
>> >>> >> > > New Dell machine running Vista Ultimate 64bit.
>> >>> >> > > Office Enterprise 2007.
>> >>> >> > > All updates done.
>> >>> >> > >
>> >>> >> > > Unable to select text in any Word 2007 document.
>> >>> >> > > Word 2007 also crashes when closing it.
>> >>> >> > >
>> >>> >> > > Neither of these problems occur in other components of >> >>> >> > > Office
>> >>> >> > > Enterprise
>> >>> >> > > 2007. For example in Outlook text can be >> >>> >> > > selected/copy/paste
>> >>> >> > > and
>> >>> >> > > other
>> >>> >> > > mouse
>> >>> >> > > functions work.
>> >>> >> > >
>> >>> >> > > I have tried every MS resource. Also run Office Diagnostics
>> >>> >> > > which
>> >>> >> > > finds no
>> >>> >> > > problems. Have also run Repair from Office 2007 CD.
>> >>> >> > >
>> >>> >> > > No solution so far.
>> >>> >> > >
>> >>> >> > > Thousands of dollars in new hardware and software and one
>> >>> >> > > can't
>> >>> >> > > select
>> >>> >> > > text
>> >>> >> > > in Word 2007 or use the mouse to scroll through text in >> >>> >> > > Word
>> >>> >> > > 2007.
>> >>> >> > >
>> >>> >> > > Also tried using a different mouse. Same problems occur in
>> >>> >> > > only
>> >>> >> > > Word
>> >>> >> > > 2007.
>> >>> >> > >
>> >>> >> > > Days of hours of lost time.
>> >>> >> > >
>> >>> >> > > Any assistence welcome.
>> >>> >> > >
>> >>> >> > > Thanks,
>> >>> >> > > Laurence
>> >>> >> > >
>> >>> >> > > PS. Absolutely shocking that MS has high tech support fees >> >>> >> > > for
>> >>> >> > > getting a
>> >>> >> > > new
>> >>> >> > > and expensive product to work.
>> >>> >> >
>> >>>
>> >>>
>> >>>
>> >>
>> >
>> >
>>


.

Relevant Pages

  • Re: Word 2007 buggy and crashes.
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