Re: Word 2007 buggy and crashes.

Well, if it's Word 2007, you need to be looking for Normal.dotm.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

"Laurence" <Laurence@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:2C15932A-87E2-4C89-81AE-CF236598E3CA@xxxxxxxxxxxxxxxx
Suzanne,

Please see my posts above. I am unable to find normal.dot.
OS is Vista Ultimate 64bit.

Also, how does one upload an image to this discussion group?

Thanks,
Laurence


"Suzanne S. Barnhill" wrote:

What you're doing is the same thing that is accomplished by renaming
Normal.dot: you force Word to create a new, factory default copy.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

"kjames" <kjames@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:6EFC8E2C-B536-406B-AE71-D81C5218457E@xxxxxxxxxxxxxxxx
I found that same problem in both Word 2003 and 2007, the solution for
me
was
to copy the normal.dot to a different location like C:\TMP.

"Laurence" wrote:

I don't see the link to the zap the registry key article.
Please post it. Thanks

"Terry Farrell" wrote:

Possibly you may have an incompatible add-in or a registry problem.
See
this
article describing how to ID add-ns
http://office.microsoft.com/en-us/assistance/HA011514521033.aspx and
this
article describing how to zap the registry key
"Laurence" <Laurence@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:3F3752AA-6A8C-4D11-B27A-3959AB73DC5A@xxxxxxxxxxxxxxxx
New Dell machine running Vista Ultimate 64bit.
Office Enterprise 2007.
All updates done.

Unable to select text in any Word 2007 document.
Word 2007 also crashes when closing it.

Neither of these problems occur in other components of Office
Enterprise
2007. For example in Outlook text can be selected/copy/paste and
other
mouse
functions work.

I have tried every MS resource. Also run Office Diagnostics which
finds no
problems. Have also run Repair from Office 2007 CD.

No solution so far.

Thousands of dollars in new hardware and software and one can't
select
text
in Word 2007 or use the mouse to scroll through text in Word 2007.

Also tried using a different mouse. Same problems occur in only
Word
2007.

Days of hours of lost time.

Any assistence welcome.

Thanks,
Laurence

PS. Absolutely shocking that MS has high tech support fees for
getting a
new
and expensive product to work.







.

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