Re: Word Freezes Trying to Open Documents & Says "Running virus sc

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I'm posting again to update those who have been trying to help and point out
some info that I think was missed.

First of all, I no longer think it is related to antivirus software at all.
I uninstalled our current AV software, NOD32, from one of the machines, and
it no longer says "Running virus scan" when trying to open files. However, it
still freezes when trying to open the problem files.

At least one of the problem machines has never had any Norton or Symantec AV
product, and scanning the entire hard drive of a couple of the machines found
no files named officeav.dll or any files with the extension .wll. None of the
Word startup directories has anything in it at all. I've tried changing Macro
security settings, although we don't use any macros, and this hasn't had any
effect.

So I don't believe the AV software has anything to do with it. I think it
just happened to freeze when that message was displayed.

We don't have a problem opening Word itself. And we can open some files
without problems. But when the problem computers try to open one of the
problem files, the file never opens, the hourglass is shown in Word, and
nothing else happens. This happens whether or not Word was started using
/safe or /a switches, and it happens when holding the shift key down when
opening. It happens when opening from within Word (File>Open) or when
double-clicking a file in Explorer or an e-mail attachment.

On the one machine I've used for most testing and deleted the AV software
from, I've also uninstalled Office 2003 and then reinstalled it without
recent service packs and updates. It still has the problem.

I've also tried deleting the Normal.dot file, but that didn't have any
effect. I guess Word 2003 no longer automatically creates a new one, but I
went through the steps to create a new one (with different default font), and
I've tried copying the Normal.dot from one of the "good" computers, but the
problem persists.

I've shifted my focus to the Word documents to see if I can figure out what
is different about the files that have problems. I took one of the problem
files and deleted all text, headers, author, etc. and saved it so it appears
blank. But the file still had the problem. I've created some new files on
both good and bad computers, but these files all open without problems.

I must say this is about the most puzzling issue I can remember in my years
in IT. I appreciate the suggestions, but so far haven't found a resolution.

Thanks,

bhaf

.

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