Re: Word 2007 has encountered a problem and needs to close
- From: Jomark <Jomark@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Fri, 30 Nov 2007 12:35:01 -0800
Terry
sorry for the delay in responding as it has taken some time to resolve.
the problem seems to have been with Windows XP. when starting Windows in
safe mode, the problem disappeared. isolating each item in start up did not
resolve anything. I ran scannow and this did not seem to help. disabling all
items in services rectified the problem. checking each item in services
narrowed the problem down to Microsoft services. However, unselecting all
Microsoft services and re-activating each one individually did not find the
culprit.
the good news is that it seems to have fixed the problem and i am no longer
getting the error message either in Word or Powerpoint. I will monitor the
situation to see if it recurs.
Thanks for giving me a clue in the right direction.
Jomark
"Terry Farrell" wrote:
The simple way that usually (but not always) works is to empty the Word.
Startup folder: test to see if that resolves the closing problem. Then add
the templates back into the Startup folder one at a time until the problem
recurs.
Terry
"Jomark" <Jomark@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:C22D9E32-FAA1-488D-B2EB-096AC713417D@xxxxxxxxxxxxxxxx
it makes no difference. The problem still occurs in safe mode. When
starting
in normal mode the blank document 1 appears. If a previous document is
then
opened, document 1 disappears. Closing the open document causes the error
message and Word to restart. It doesn't seem to be with every existing
document that the error occurs when exiting.
however if a new document is created from a template, document 1 does not
disappear but on exiting the error message appears.
I have disabled all third party addins listed in Word and I agree that
there
is probably a conflict with a third party application, but which one? That
is
the question
"Terry Farrell" wrote:
If you read all the other threads (and there are hundreds) complaining of
the same problem, you will read that uninstalling and reinstalling rarely
fixes any Office problems. This problem is almost certainly a third party
add-in. To prove this, start Word in Safe Mode. From Start, Run
(Winkey+R)
type in
winword /a
and press enter. Does Word close now without erroring? If tit does close
now, then there is an incompatible add-in that is breaking Word's Close
command.
--
Terry Farrell - MS Word MVP
"Jomark" <Jomark@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:C50DFFBF-10D1-4E97-8D38-81FCCC81437D@xxxxxxxxxxxxxxxx
after playing around I have suddenly been able to uninstall Office 2007
via
Add/Remove programs in my control panel. I don't know why this
happened.
i am however no better off after reinstalling fresh from my disk as i
still
have the original problem in Word and Powerpoint. Excel and Access
appear
to
be fine so far.
"Jomark" wrote:
Dennis
sorry for the delay in responding but I have been trying various
options.
My problem is that the office installation has been corrupted and I
cannot
uninstall or re-install office 2007 upgrade.
I get the message "The product installation has been corrupted. Run
setup
again from the CD,DVD or other installation source."
This does not work as it will not recognise my previous versions
either
still installed on my computer or from the original disks.
I have tried following KB928218 as an alternative method of
uninstalling
but
this fails because one file cannot be removed.
If I can first remove Office 2007 then I will be able to reinstall it.
That
is the problem!
I have a good installation on my laptop and I was wondering if I were
possible to delete the Office 2007 msi file on my computer and copy
the
msi
file from the laptop onto the computer.
Word still functions but there are problems when closing files.
Jomark
"Dennis" wrote:
Just rename your normal.dot, Word will create a new one on startup
Cheers Dennis
"Jomark" wrote:
Dennis,
thanks for the suggestions.
i have the latest updates.
I tried your other suggestion but no luck.
I think the problem may either be caused by a recent other
application
installation creating a conflict or my Normal.dot has become
corrupted.
I will try a system restore to an earlier date
Jomark
"Dennis" wrote:
Jomark,
Have you tried to see if there any office updates avialable for
your
installation. Most of the times this has worked for me. You can
also
reregister word by start, run, winword /r.
Cheers Dennis
"Jomark" wrote:
When closing an open document Word has suddenly started giving
the above
message and closes and re-opens. The following message also
appears
" word cannot open the file
~WRS{248E928F-0EA7-493C-B679-DAB6B46EB785}.tmp.
If the file is stored on your computer, there may be a problem
with your
hardware. If the file is stored on the network, there may be a
problem with
the network connection. If you can copy the file, try saving
the
file in
another location and opening it there."
the file name characters change each time. I am also
experiencing something
similar in Powerpoint.
Any suggestions as to why this is happening.
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