Re: Help with encryption key in Word 2007

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Hello Terry Thank you for taking the time to respond.

I will try your suggestions and report back, when I get into the office in a
little while.

The HDD was sent to Kroll Ontrack Data Recovery Services. After initial
eval, it was determined that there was recoverable data, about 66% is what I
got back.

The files were copied by Kroll onto a USB Drive, and shipped to me. There
are files that open just fine, and others that go with the gobbledygook. The
date the file was last opened or modified seems to have an impact on whether
or not they are readable. The dates on the two encryption keys are also in
rough timing with the behavior as well.

Kroll Ontrack is of the opinion the encryption keys are,well, key to this.
Their tech Dept has repeatedly promised to call and explain how to use the
keys to end this mess. This "miracle" call has not arrived in 3 weeks, and I
cannot seem to find anything on the subject on the webz, hence my post here.

But first I will try your suggestions, and then we'll know more.



"Terry Farrell" wrote:

When it asks you select the encoding, it isn't meaning that it has been
deliberately encoded as in encryption. What it means is that Word does not
recognise the format and needs some help. However, what it really indicates
is that the document files are corrupt. There are several possible solutions
but probably they have been totally trashed from your description.

First, open Word and use File, Open to select a document and then use the
Open and Repair option.

If that fails, again select the file and chose the Recover Text from any
File option.

If that fails, try opening the document in WordPad.

If that fails, they are definitely blown.

How were the files recovered from the broken HDD?

--
Terry Farrell - MS Word MVP

"robert" <robert@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:4DD0B8FD-76EA-42FC-A0E0-A655A66C7292@xxxxxxxxxxxxxxxx
I have had 2 PC's running XP Pro prior to the current Vista Business
Nightmare one. On each, I created Word Docs, some which were saved to a
networked location (no domain). Others were saved on the local hard drive
of
each computer.
When the hard drive failed on the Vista Nightmare PC, and I recovered the
files, they are now mostly unreadable. I am asked what type of encoding I
wish to use, with no choice bringing up anything but gobbledygook (I had
to
look up the spelling on that one!).

I did manage to find 2 encryption keys, and copied them to a thumb drive.

Now how do I de crypt these files?

.

Relevant Pages

  • Re: Help with encryption key in Word 2007
    ... They walked me through making the encryption keys I found ... "Terry Farrell" wrote: ... The files I am referring to (Word Docs in 99% of the cases) do not open ... The HDD was sent to Kroll Ontrack Data Recovery Services. ...
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  • Re: Dr. Blues. Im truly sorry.
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  • Re: Help with encryption key in Word 2007
    ... "Terry Farrell" wrote: ... >>> The HDD was sent to Kroll Ontrack Data Recovery Services. ... The dates on the two encryption keys are>>> also ... again select the file and chose the Recover Text ...
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  • Re: Help with encryption key in Word 2007
    ... The HDD was sent to Kroll Ontrack Data Recovery Services. ... Kroll Ontrack is of the opinion the encryption keys are,well, key to this. ... If that fails, try opening the document in WordPad. ...
    (microsoft.public.word.application.errors)