Re: Documents open as read-only

Tech-Archive recommends: Fix windows errors by optimizing your registry

I'll certainly be interesting in knowing the outcome please - especially of successful.

Am I correct in thinking that you have tried logging in as one of the other users (who don't have the problem) and testing?

Terry

"Pierre of Perth" <PierreofPerth@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:282A56A0-C7D0-45F9-92A0-6FFD73AF351C@xxxxxxxxxxxxxxxx
No that didn't do anything.

The thing that frustrates me is that there are 3 other identical computers
on the network. Running the same applications/add-ins/etc.

I may have to bite the bullet and reinstall Vista altogether.

"Terry Farrell" wrote:

It takes a millisecond: reinstalling takes... <g>

But it ensures that Word is correctly registered in Windows. But if it
doesn't work, I think this may be some incompatible third party add-in that
is causing a problem - possibly even the AV.

Terry

"Pierre of Perth" <PierreofPerth@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:35506F0F-7E81-480C-9756-CF263FD24949@xxxxxxxxxxxxxxxx
> I'll get the user to try reregistering. What does that do differently > to
> uninstalling and reinstalling?
>
> I've already ensured there are no startup add-ins.
>
> "Terry Farrell" wrote:
>
>> Well it may be just needs reregistering in Word. From Start, Run type >> in
>>
>> winword /r
>>
>> and press enter. Does that change the behaviour? If not, take a look >> in
>> the
>> Word Start-up folder and see what add-ins are installed. It may be an
>> incompatible add-in that is causing the problem.
>>
>> Terry
>>
>> "Pierre of Perth" <PierreofPerth@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
>> message
>> news:D4A19323-014A-4562-A1E8-FED80673710B@xxxxxxxxxxxxxxxx
>> > Hi Terry,
>> >
>> > Yes, all computers are fully patched. NIC drivers are also up to >> > date.
>> >
>> > I tried the user's temp folders on the local PC - all of them. I've
>> > also
>> > deleted all tmp files on the server, but there weren't many of >> > them -
>> > if
>> > fact
>> > most of them were for files used by other people who aren't
>> > experiencing
>> > the
>> > problem.
>> >
>> > Another thing I didn't mention is that when double-clicking on a >> > file
>> > to
>> > open it, it normally comes up maximised as the front window. So on >> > this
>> > computer, when we double-click on a Word doc, we know it will be
>> > read-only
>> > because the window is actually minimised when it opens. The window >> > on
>> > the
>> > taskbar is also highlighted. When the document opens with write >> > access,
>> > everything is normal.
>> >
>> > It makes no sense to me, but that's how it is. The user is getting >> > very
>> > frustrated because they will often not notice the read only status >> > and
>> > continue editing a document. They then need to Save As to retain >> > their
>> > changes, then physically rename the documents using Explorer.
>> >
>> > "Terry Farrell" wrote:
>> >
>> >> Strange! I presume that SBS and the computer are fully patched. A
>> >> couple
>> >> of
>> >> things to try.
>> >>
>> >> With all applications closed, go to the users temp folder and make
>> >> sure
>> >> it
>> >> is empty. It is probably full of abandoned files, delete them all: >> >> you
>> >> may
>> >> have to reboot first to unlock some of the files.
>> >>
>> >> Then check in the server folder and make sure that it too hasn't >> >> got
>> >> loads
>> >> of abandoned temp files. I suggest that after all users have logged
>> >> off
>> >> for
>> >> the day, you do a search of the users' folder for *.tmp files and
>> >> delete
>> >> them all.
>> >>
>> >> Test to see if that eliminates the problem.
>> >>
>> >> -- >> >> Terry Farrell - MS Word MVP
>> >>
>> >> "Pierre of Perth" <PierreofPerth@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote >> >> in
>> >> message
>> >> news:A532EF9E-0B6F-4069-8ACF-D68918498167@xxxxxxxxxxxxxxxx
>> >> >I have a user with a Vista / Office 2007 combination on a desktop >> >> >PC.
>> >> > Everything is working well except for a very strange problem when
>> >> > opening
>> >> > Word documents on shared network drives (its an SBS 2003 server).
>> >> > The
>> >> > documents will randomly open as read-only with absolutely no
>> >> > warning.
>> >> > If a
>> >> > document opens as read-only, it can be closed and opened again >> >> > and
>> >> > you
>> >> > may
>> >> > get full write access. Close it, open it again, and it may or may
>> >> > not
>> >> > be
>> >> > read-only. It's completely random. The only way you can tell it's
>> >> > read
>> >> > only
>> >> > is the (Read Only) next to the document name at the top of the
>> >> > window.
>> >> >
>> >> > This behaviour is only exhibited when double-clicking on the file
>> >> > from
>> >> > Windows Explorer. If Word is opened first and the document >> >> > selected
>> >> > using
>> >> > the
>> >> > Open menu, the document is fine every single time. Ditto when
>> >> > opening
>> >> > documents on the local computer.
>> >> >
>> >> > These particular documents are not used by people on other
>> >> > computers.
>> >> > But
>> >> > if
>> >> > they try to open them, they don't have the problem. Any user that
>> >> > logs
>> >> > into
>> >> > the computer has the same issue. It's not a file permission >> >> > issue.
>> >> > I've
>> >> > reinstalled Office to no effect. I've updated with all
>> >> > Windows/Office
>> >> > 2007
>> >> > patches. I've recreated the normal.dotx file.
>> >> >
>> >> > I've searched all over the place and can't find anybody who has
>> >> > experienced
>> >> > this problem. Any suggestions? I have 3 other identical PC's >> >> > onsite,
>> >> > and
>> >> > they
>> >> > don't exhibit the problem - even with the above user logged on.
>> >>
>>


.

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