Re: Documents open as read-only

It takes a millisecond: reinstalling takes... <g>

But it ensures that Word is correctly registered in Windows. But if it doesn't work, I think this may be some incompatible third party add-in that is causing a problem - possibly even the AV.

Terry

"Pierre of Perth" <PierreofPerth@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:35506F0F-7E81-480C-9756-CF263FD24949@xxxxxxxxxxxxxxxx
I'll get the user to try reregistering. What does that do differently to
uninstalling and reinstalling?

I've already ensured there are no startup add-ins.

"Terry Farrell" wrote:

Well it may be just needs reregistering in Word. From Start, Run type in

winword /r

and press enter. Does that change the behaviour? If not, take a look in the
Word Start-up folder and see what add-ins are installed. It may be an
incompatible add-in that is causing the problem.

Terry

"Pierre of Perth" <PierreofPerth@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:D4A19323-014A-4562-A1E8-FED80673710B@xxxxxxxxxxxxxxxx
> Hi Terry,
>
> Yes, all computers are fully patched. NIC drivers are also up to date.
>
> I tried the user's temp folders on the local PC - all of them. I've > also
> deleted all tmp files on the server, but there weren't many of them - > if
> fact
> most of them were for files used by other people who aren't > experiencing
> the
> problem.
>
> Another thing I didn't mention is that when double-clicking on a file > to
> open it, it normally comes up maximised as the front window. So on this
> computer, when we double-click on a Word doc, we know it will be > read-only
> because the window is actually minimised when it opens. The window on > the
> taskbar is also highlighted. When the document opens with write access,
> everything is normal.
>
> It makes no sense to me, but that's how it is. The user is getting very
> frustrated because they will often not notice the read only status and
> continue editing a document. They then need to Save As to retain their
> changes, then physically rename the documents using Explorer.
>
> "Terry Farrell" wrote:
>
>> Strange! I presume that SBS and the computer are fully patched. A >> couple
>> of
>> things to try.
>>
>> With all applications closed, go to the users temp folder and make >> sure
>> it
>> is empty. It is probably full of abandoned files, delete them all: you
>> may
>> have to reboot first to unlock some of the files.
>>
>> Then check in the server folder and make sure that it too hasn't got
>> loads
>> of abandoned temp files. I suggest that after all users have logged >> off
>> for
>> the day, you do a search of the users' folder for *.tmp files and >> delete
>> them all.
>>
>> Test to see if that eliminates the problem.
>>
>> -- >> Terry Farrell - MS Word MVP
>>
>> "Pierre of Perth" <PierreofPerth@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
>> message
>> news:A532EF9E-0B6F-4069-8ACF-D68918498167@xxxxxxxxxxxxxxxx
>> >I have a user with a Vista / Office 2007 combination on a desktop PC.
>> > Everything is working well except for a very strange problem when
>> > opening
>> > Word documents on shared network drives (its an SBS 2003 server). >> > The
>> > documents will randomly open as read-only with absolutely no >> > warning.
>> > If a
>> > document opens as read-only, it can be closed and opened again and >> > you
>> > may
>> > get full write access. Close it, open it again, and it may or may >> > not
>> > be
>> > read-only. It's completely random. The only way you can tell it's >> > read
>> > only
>> > is the (Read Only) next to the document name at the top of the >> > window.
>> >
>> > This behaviour is only exhibited when double-clicking on the file >> > from
>> > Windows Explorer. If Word is opened first and the document selected
>> > using
>> > the
>> > Open menu, the document is fine every single time. Ditto when >> > opening
>> > documents on the local computer.
>> >
>> > These particular documents are not used by people on other >> > computers.
>> > But
>> > if
>> > they try to open them, they don't have the problem. Any user that >> > logs
>> > into
>> > the computer has the same issue. It's not a file permission issue. >> > I've
>> > reinstalled Office to no effect. I've updated with all >> > Windows/Office
>> > 2007
>> > patches. I've recreated the normal.dotx file.
>> >
>> > I've searched all over the place and can't find anybody who has
>> > experienced
>> > this problem. Any suggestions? I have 3 other identical PC's onsite,
>> > and
>> > they
>> > don't exhibit the problem - even with the above user logged on.
>>


.

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