Re: Documents open as read-only

I'll get the user to try reregistering. What does that do differently to
uninstalling and reinstalling?

I've already ensured there are no startup add-ins.

"Terry Farrell" wrote:

Well it may be just needs reregistering in Word. From Start, Run type in

winword /r

and press enter. Does that change the behaviour? If not, take a look in the
Word Start-up folder and see what add-ins are installed. It may be an
incompatible add-in that is causing the problem.

Terry

"Pierre of Perth" <PierreofPerth@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:D4A19323-014A-4562-A1E8-FED80673710B@xxxxxxxxxxxxxxxx
Hi Terry,

Yes, all computers are fully patched. NIC drivers are also up to date.

I tried the user's temp folders on the local PC - all of them. I've also
deleted all tmp files on the server, but there weren't many of them - if
fact
most of them were for files used by other people who aren't experiencing
the
problem.

Another thing I didn't mention is that when double-clicking on a file to
open it, it normally comes up maximised as the front window. So on this
computer, when we double-click on a Word doc, we know it will be read-only
because the window is actually minimised when it opens. The window on the
taskbar is also highlighted. When the document opens with write access,
everything is normal.

It makes no sense to me, but that's how it is. The user is getting very
frustrated because they will often not notice the read only status and
continue editing a document. They then need to Save As to retain their
changes, then physically rename the documents using Explorer.

"Terry Farrell" wrote:

Strange! I presume that SBS and the computer are fully patched. A couple
of
things to try.

With all applications closed, go to the users temp folder and make sure
it
is empty. It is probably full of abandoned files, delete them all: you
may
have to reboot first to unlock some of the files.

Then check in the server folder and make sure that it too hasn't got
loads
of abandoned temp files. I suggest that after all users have logged off
for
the day, you do a search of the users' folder for *.tmp files and delete
them all.

Test to see if that eliminates the problem.

--
Terry Farrell - MS Word MVP

"Pierre of Perth" <PierreofPerth@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
message
news:A532EF9E-0B6F-4069-8ACF-D68918498167@xxxxxxxxxxxxxxxx
I have a user with a Vista / Office 2007 combination on a desktop PC.
Everything is working well except for a very strange problem when
opening
Word documents on shared network drives (its an SBS 2003 server). The
documents will randomly open as read-only with absolutely no warning.
If a
document opens as read-only, it can be closed and opened again and you
may
get full write access. Close it, open it again, and it may or may not
be
read-only. It's completely random. The only way you can tell it's read
only
is the (Read Only) next to the document name at the top of the window.

This behaviour is only exhibited when double-clicking on the file from
Windows Explorer. If Word is opened first and the document selected
using
the
Open menu, the document is fine every single time. Ditto when opening
documents on the local computer.

These particular documents are not used by people on other computers.
But
if
they try to open them, they don't have the problem. Any user that logs
into
the computer has the same issue. It's not a file permission issue. I've
reinstalled Office to no effect. I've updated with all Windows/Office
2007
patches. I've recreated the normal.dotx file.

I've searched all over the place and can't find anybody who has
experienced
this problem. Any suggestions? I have 3 other identical PC's onsite,
and
they
don't exhibit the problem - even with the above user logged on.


.

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