Re: Word 2007: Cannot Save Certain Documents in Office 2007 Format

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I don't know the official/public mechanism for submitting bugs. Note that bugs often take months or longer to get fixed, unless they are critical/security related, so I'd plan on using work-arounds.

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


"SebHoll" <SebHoll@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:F771A17C-7E4C-4DA8-9044-013E46CACB93@xxxxxxxxxxxxxxxx
Thanks for testing! Let me know how you get on 'because this bug is *really*
annoying. Btw, how do you go about posting bug reports for Office? I can't
find how to do this on the website.

Regards


SebHoll

"Herb Tyson [MVP]" wrote:

Well... I get the identical results you get. If you use a regular paragraph
break before the equation, it works fine. Or, just a single Shift+Enter
character... or two brand new Shift+Enter characters (after deleting the
existing one).

This goes under the heading of "weird Word glitches". I'll see if I can get
someone's attention at Microsoft to report this to. Very odd, and very
interesting.

But... at least you know it's not your breath! And, you have a work-around!

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


"SebHoll" <SebHoll@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:24348820-DF24-482D-8CA5-06B1F29830E1@xxxxxxxxxxxxxxxx
> Thanks for your reply! I found some time to do what you said, and I've
> isolated a particular section which causes a problem. I don't know if I
> can
> upload files here, so I've hosted the Word 97 file it on a web server > here
> (
> http://s182692585.websitehome.co.uk/uploads/Test%20Word%2097.doc ).
>
> If you download and open the Word document, then click the Convert > button
> on
> the Office menu, you should get back to the original Word 2007 > document.
> Now
> try saving it. When I tried, I got the same error message that I posted
> above.
>
> Now remove the blank lines before the equation and try again. I can now
> save
> in Word 2007 format without any problems when they are deleted. So what > is
> it
> about those lines that is causing the problem?
>
> Hope this helps
>
>
> SebHoll
>
> "Herb Tyson [MVP]" wrote:
>
>> As a diagnostic, I would try making a copy of a problem file, then try
>> deleting half of it, and seeing if saving half of it works okay. If >> so,
>> then
>> try saving saving increasingly larger bits of it to see if there's a
>> critical point where the problem occurs.
>>
>> If saving half doesn't work, then start with 25% etc.
>>
>> It might be that there's a particular element in the file that's >> causing
>> the
>> problem, or it might be that there's a critical number of equations
>> that's
>> causing the problem. The point is to try to narrow it down to begin >> with
>> something that works, and then see where it fails.
>>
>> -- >> Herb Tyson MS MVP
>> Author of the Word 2007 Bible
>> Blog: http://word2007bible.herbtyson.com
>> Web: http://www.herbtyson.com
>>
>>
>> "SebHoll" <SebHoll@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> news:556799E9-6FBD-4DD9-B938-50B06EEEBE06@xxxxxxxxxxxxxxxx
>> > Hi Everyone,
>> >
>> > I'm using Word 2007 Student and Teacher edition to type up notes >> > from
>> > Chemistry lectures, but when I try to save, I get an error message:
>> >
>> > Microsoft Office Word
>> > ============================
>> > __
>> > / ! \ A file error has occurred.
>> > ----- (C:\Users\..\Chemical Kinetic2.docx)
>> >
>> > [OK]
>> >
>> > ============================
>> >
>> > When I click OK, I get another message box saying 'Word encountered >> > a
>> > problem while trying to save the document. Do you want Word to save >> > the
>> > document as "D:\Documents\Rescue.asd" and mark the file to be >> > recovered
>> > the
>> > next time it is opened.'
>> >
>> > If I agree to generate the rescue document, then next time Word >> > loads,
>> > the
>> > document appears perfectly, but it still won't let me save in Office
>> > 2007
>> > (.docx) format. The *only* way I can get it to save, is to save it >> > as a
>> > Word
>> > 97-2003 format, however some of the styles are lost, and the >> > equations
>> > become
>> > pictures.
>> >
>> > This doesn't happen with every single document - I think it tends to
>> > happen
>> > when I add loads of equations, but I'm not 100% sure. Also, it's
>> > unlikely
>> > to
>> > have anything to do with file permissions as I can save in Word >> > 97-2003
>> > format in the same directory perfectly fine. Finally, I ran Office
>> > diagnosis
>> > to see if that helped, but it says that there are no problems. >> > Anyone
>> > else
>> > experienced this problem or know how to fix it?
>> >
>> > Thanks
>> >
>> > SebHoll
>>
>>



.

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