Re: Cannot close Word 2007

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Ah. I misread. I thought you'd said that Office's safe mode had provided relife. Instead, it's Windows' safe mode. This suggests to me that a new user profile would "fix" the problem.

At the very least, create a new test profile to see if it fixes the problem. FWIW, I've had to replace my main Herb/Administrator profile a number of times. While it's not fun and involves a fair amount of work replicating settings, copying data, etc., it's never been a really big deal... but, I can appreciate the reluctance if you have a number of profile-based backups.

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com



"Nigel" <nburton65(remoovethis)@hotmail.com> wrote in message news:CF6B28A6-B33A-4DD8-A5A5-962C7B41A069@xxxxxxxxxxxxxxxx
Hi Herb

Thanks for the link.

If I have Word itself running in Safe Mode, then the problem is still
present, but if I have Windows in Safe Mode with Word running normally, then
the problem disappears.

Looking at the inactive Add-in differences between the two different Safe
Modes reveals that

Word in Safe Mode i.e. Ctrl-F at Startup, inactive application Add-ins are

Custom XML Data
Headers, Footers and Watermarks
Hidden Text

Windows in Safe Mode (pressing F8 at bootup), inactive applications are as
above, plus

Financial Symbol (Smart tag lists)
Measurement Converter (Measurement Converter)
Time (Smart tag lists)

In addition, when Windows is in Safe Mode, the following application Add-in
is active - it's inactive when Word is in Safe Mode

Person Name (Outlook e-mail recipients)

That one also prompted me to remember that when trying to send a document
via email from within Word, the program crashes, recovers data and restarts
after sending an error repport to Microsoft - I'm using Outlook Express 6 as
my mail client as Outlook 2007 isn't included in the Office Home & Student
Edition.



"Herb Tyson [MVP]" wrote:

Hi, Nigel,

The following article describes the sorts of things that safe mode does in
Office 2007:

http://office.microsoft.com/en-us/word/HP101407921033.aspx

I suggest that you work your way though and eliminate different bits to see
if something causes Word to stop acting up.

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


"Nigel" <nburton65(remoovethis)@hotmail.com> wrote in message
news:6D11B1B6-7B60-4EC3-B96A-A5E20FF76360@xxxxxxxxxxxxxxxx
> Thanks Herb. I've had a look at creating a new administrator profile > from
> some web articles and it seems to be fraught with dangers if backups
> aren't
> done,etc. - I might sleep on that one.
>
> One other thing I tried, was to start Windows in Safe Mode, and Word
> performed flawlessly even when using the same user account that it > fails
> with
> when booted normally - not sure how significant that is.
>
> Nigel
>
> "Herb Tyson [MVP]" wrote:
>
>> It would appear that SOMETHING in your user account is corrupted. >> Here's
>> what I did the first time something similar happened to me:
>>
>> 1. Spent days checking different folders to see if substituting
>> subfolders
>> from the "working" profile would fix the "broken" profile.
>>
>> 2. After many hours, discovered that I could corrupt a working profile >> by
>> copying certain folders over, but I could not fix a broken profile.
>>
>> 3. Eventually gave up, created a new administrator profile, gradually
>> configured it it for my needs, copied over all my data files... etc.
>>
>> It's possible that you could find a solution for the problem by
>> substituting
>> folders and/or copying parts of the registry. I didn't, and in >> hindsight,
>> I
>> wasted a LOT of time. So, the next time it happened, I just bit the
>> bullet,
>> created a new profile, copied my files (but not my settings), etc. >> Then I
>> deleted the old profile so it wouldn't take up space -- conceptually >> or
>> actually.
>>
>> So... you can learn from my many wasted hours... or just bite the >> bullet
>> and
>> adopt the new profile.
>>
>> Good luck!
>>
>> -- >> Herb Tyson MS MVP
>> Author of the Word 2007 Bible
>> Blog: http://word2007bible.herbtyson.com
>> Web: http://www.herbtyson.com
>>
>>
>> "Nigel" <nburton65(remoovethis)@hotmail.com> wrote in message
>> news:A3B14821-2590-45E4-8A8E-FB9301028DE1@xxxxxxxxxxxxxxxx
>> > Hi Herb
>> >
>> > No, the minimise/maximise/restore caption buttons don't work >> > either -
>> > clicking on any of them shows the button as permanently >> > 'depressed',
>> > but
>> > I
>> > can't exit the Word from the Exit Word menu option, it has to be by
>> > right-clicking the open Word window in the Windows taskbar and >> > choosing
>> > Close, or via Task Manager.
>> >
>> > The problem still occurs in Safe Mode using the Ctrl key method you
>> > described.
>> >
>> > However, I created a Guest User account and Word works perfectly in
>> > that
>> > account, but not my normal (Administrator) account - so where to >> > from
>> > here
>> > ?
>> >
>> > Nigel
>> >
>> >
>> > "Herb Tyson [MVP]" wrote:
>> >
>> >> Do the other caption buttons -- minimize/maximize/restore, just to >> >> the
>> >> left
>> >> of X -- work correctly?
>> >>
>> >> Trying to understand... are you saying that when you click the X,
>> >> nothing
>> >> happens? Or are you saying that when you click the X, Word instead
>> >> kind-of
>> >> locks up, requiring shut down from the task manager?
>> >>
>> >> Using the /a switch isn't exactly the same as safe mode. Safe mode
>> >> turns
>> >> off
>> >> additional things. Try pressing Ctrl as Word is starting, then >> >> click
>> >> Yes
>> >> to
>> >> the Safe Mode prompt. Does the X button now work correctly?
>> >>
>> >> One more thing to try... if you create a new Windows user login, >> >> and
>> >> start
>> >> Word from it, does the X button work correctly now?
>> >>
>> >> -- >> >> Herb Tyson MS MVP
>> >> Author of the Word 2007 Bible
>> >> Blog: http://word2007bible.herbtyson.com
>> >> Web: http://www.herbtyson.com
>> >>
>> >>
>> >> "Nigel" <nburton65(remoovethis)@hotmail.com> wrote in message
>> >> news:ED69963A-537C-46DC-8F0D-D3659004D7FD@xxxxxxxxxxxxxxxx
>> >> > Office Diagnostics - passed
>> >> > Reduced hardware acceleratiion 3 notches - no change
>> >> > Uninstalled printer driver and reinstalled with latest from
>> >> > manufacturer's
>> >> > wesbite - no change
>> >> > Microsoft Intellimouse - no new driver available
>> >> > Graphics driver - nvidia 94.24 latest version for GE Force >> >> > 6600GT
>> >> >
>> >> > Also tried the repair option via Add/Remove programs in Control
>> >> > Panel,
>> >> > but
>> >> > no improvement.
>> >> >
>> >> > The 'inner X', i.e. the one that closes the document rather than
>> >> > Word
>> >> > itself, functions perfectly; only the X that closes Word is >> >> > failing.
>> >> >
>> >> > Nigel
>> >> >
>> >> > "Terry Farrell" wrote:
>> >> >
>> >> >> Word is very hard on printer and graphics drivers - which is why >> >> >> it
>> >> >> often
>> >> >> spots problems with a driver before anything else finds it.
>> >> >>
>> >> >> Starting in Safe Mode eliminates any third party add-ins, >> >> >> macros,
>> >> >> customisations or normal.dot. So it still points to a driver
>> >> >> issue -
>> >> >> though
>> >> >> it may be a corrupt Word installation but this is most unlikely.
>> >> >> However,
>> >> >> to
>> >> >> eliminate Word corruption, open Word, Go to Options (ALt+Alt,I) >> >> >> and
>> >> >> click
>> >> >> on
>> >> >> the Resources tab and then run Office Diagnostics.
>> >> >>
>> >> >> If the problem persists, try the following in this order.
>> >> >>
>> >> >> Open up Display Settings and reduce the hardware acceleration 2 >> >> >> or
>> >> >> 3
>> >> >> notches: test.
>> >> >> Check at the Internet support site to see if there are newer
>> >> >> drivers
>> >> >> for
>> >> >> the
>> >> >> printer and mouse. Delete the printer and reinstall with new >> >> >> driver
>> >> >> and
>> >> >> test.
>> >> >> Install the new mouse driver and test.
>> >> >> Finally, check for the latest version of the graphics driver (if >> >> >> it
>> >> >> is
>> >> >> Intel
>> >> >> integrated graphics, get the driver direct from Intel and not >> >> >> from
>> >> >> the
>> >> >> hardware vendor), then install the graphics driver and test.
>> >> >>
>> >> >> Terry
>> >> >>
>> >> >>
>> >> >> "Nigel" <nburton65(remoovethis)@hotmail.com> wrote in message
>> >> >> news:F6A0B553-75DF-4E34-81A1-64218156361D@xxxxxxxxxxxxxxxx
>> >> >> > Hi Terry
>> >> >> >
>> >> >> > Ctril+F4 and Alt+F4 do work correctly, but the mouse-based >> >> >> > close
>> >> >> > still
>> >> >> > fails
>> >> >> > even with Word in Safe Mode - it 'highlights' the X in black.
>> >> >> >
>> >> >> > Clicking on X to close has worked on about 1% of previous
>> >> >> > occasions,
>> >> >> > but I
>> >> >> > cannot establish why - rebooting the machine or disabling the
>> >> >> > firewall
>> >> >> > and
>> >> >> > antivirus software haven't made any difference.
>> >> >> >
>> >> >> > As mentioned previously, it's only Word 2007 that's affected -
>> >> >> > all
>> >> >> > other
>> >> >> > part of the Office 2007 suite are ok.
>> >> >> >
>> >> >> > "Terry Farrell" wrote:
>> >> >> >
>> >> >> >> Nigel
>> >> >> >>
>> >> >> >> Do the keyboard commands for this work: Ctrl+F4 should close >> >> >> >> the
>> >> >> >> active
>> >> >> >> document and Alt+F4 should close Word and the document? My >> >> >> >> guess
>> >> >> >> is
>> >> >> >> that
>> >> >> >> as
>> >> >> >> everything else is OK it has to be a driver issue: namely
>> >> >> >> printer,
>> >> >> >> graphics
>> >> >> >> or mouse drivers. But try the keyboard commands first. If the
>> >> >> >> keyboard
>> >> >> >> works, try starting Word in Safe Mode: use Winkey+R, type >> >> >> >> in...
>> >> >> >>
>> >> >> >> winword /a
>> >> >> >>
>> >> >> >> and press enter. This should open Word in Safe Mode. Does the
>> >> >> >> mouse
>> >> >> >> work
>> >> >> >> correctly now?
>> >> >> >>
>> >> >> >> -- >> >> >> >> Terry Farrell - MS Word MVP
>> >> >> >>
>> >> >> >> "Nigel" <nburton65(remoovethis)@hotmail.com> wrote in message
>> >> >> >> news:D4C4BC27-D98E-48A0-912D-6F042EB9F7AE@xxxxxxxxxxxxxxxx
>> >> >> >> >I cannot close Word 2007 by clicking X. The X, _ and  >> >> >> >> >do
>> >> >> >> >not
>> >> >> >> >highlight
>> >> >> >> > when running the mouse over them, and if I click X it >> >> >> >> > prevents
>> >> >> >> > me
>> >> >> >> > from
>> >> >> >> > closing the program any other way than by right-clicking >> >> >> >> > the
>> >> >> >> > open
>> >> >> >> > Word
>> >> >> >> > session in the taskbar and choosing Close.
>> >> >> >> >
>> >> >> >> > The only way it will close every time without fail is to
>> >> >> >> > choose
>> >> >> >> > 'Exit
>> >> >> >> > Word'.
>> >> >> >> >
>> >> >> >> > I don't have any add-ins installed and all Windows Updates >> >> >> >> > and
>> >> >> >> > drivers
>> >> >> >> > for
>> >> >> >> > printers,etc are up-to-date. None of the other Office 2007
>> >> >> >> > programs
>> >> >> >> > are
>> >> >> >> > affected by this problem - OneNote, Excel and Powerpoint >> >> >> >> > all
>> >> >> >> > close
>> >> >> >> > by
>> >> >> >> > clicking on X.
>> >> >> >> >
>> >> >> >> > Running Office Diagnostics doesn't show any problems.
>> >> >> >>
>> >> >> >>
>> >> >>
>> >>
>>


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